Terms & Conditions

Catering Office:

  • The Catering Department office hours are Monday-Friday 9:00am-5:00pm.  Closed all major holidays.


General Payment:

  • Credit card (per order) is the preferred payment method.  Alternate payment methods will be approved on a per-customer basis. 


General Ordering/Detail:

  • Orders can be placed online through the online ordering platform or placed via email/phone.  Orders are not confirmed until customer receives an order confirmation email.
  • Friedmans has the right to cancel any order at any given time due to, but not limited to: weather, delivery accessibility, general product availability, etc.  Friedmans Catering will notify the customer as far in advance as possible should a cancelation be necessary.
  • All food images displayed on our ordering platform are standard presentation.  However, due to seasonal availability, purveyors supply, and other underlying factors, product may present differently/substitute one-off ingredients where necessary.
  • If a delivery address is outside our standard delivery zone (determined by Friedmans Operations) additional fare/fees may apply for delivery services.
  • Orders will not qualify for delivery if the order subtotal is less than $75.

Cancelations:

SAME DAY ORDER CANCELATIONS (requested by customer) will not be accepted/approved.  All orders need to be canceled 1 day/1 business day prior to expected delivery for a full credit card refund, prior 5:00pm.  Friedmans will accept alternate address delivery, provided the original accepting party is not available, no fault will be taken for a delivery arriving later than the expected time due to delivery re-routing.