Terms & Conditions
Placing orders
·
Orders should be placed via phone, email or using our
online ordering system.
·
The order notice times relate to when we have received
your order so please leave a message or send an email with your order if there
is no answer over the phone.
|
Order Type
|
Notice Period
|
|
Cold food, under 20
|
11am day before delivery
|
|
Cold food, over 20
|
48 hours
|
|
Breakfast
|
48 hours
|
|
Hot Food
|
7 days (3 days for cancellations)
|
·
If you are in urgent need of an order but are outside
the notice period please call us and we may be able to help, however the menu
is likely to be reduced.
·
Once an order has been placed the order contact will
receive an order confirmation via email.
·
It is the responsibility of the order contact to check
the details of order confirmation and request an amendment if they are
incorrect.
Cancellations and Amendment
of Orders
·
Cancellations after the notice periods listed above
may be subject to a charge of up to 50% of total order cost.
·
We can generally make amendments up to 24 hours before
delivery and are happy to accommodate fluctuations in numbers or dietary requirements.
Dietary Requirements
·
We cater to almost all dietary requirements, but these
must be specified at time of ordering.
·
In particular it is the responsibility of the order
contact to report any serious allergies (as opposed to preferences) at time of
ordering so that food can be prepared safely.
Payment Terms
·
Payment terms are as agreed with the opening of the
account.
·
Late payments could result in your account being put
on hold until payment is made.