Terms & Conditions
What’s Included
Catering orders include all necessary plates, utensils, napkins and condiments in quantities consistent with your order. We also supply all food and beverage equipment needed to ensure food is served properly.
Linen service can be rented for your event for an additional charge. Our catering attendants will deliver and set-up your order at your requested location, as well as arrange to pick up any non-disposable items after the event. Dedicated servers can be available for your entire event at an additional charge.
Thinking Outside the Box
Our team is happy to create customized menus to fit your event needs. If you don’t see what you’re looking for on our ordering website, contact one of our catering managers to develop a specialized menu. We ask for at least 2 weeks notice on specialty requests to give us adequate time to work with our chefs and order any specialty ingredients.
Order Minimums
To better serve all of our customers and operate in an efficient manner, select items have quantity minimums listed on our ordering website. Minimums may vary by item. If your event is unable to meet the quantity minimums for a particular item, our catering team can help you identify alternative options for your event.
Changes & Cancellations
Due to lead times for ordering products and planning cooking schedules, all changes to events including menu items, resident counts and cancellations must be made prior to the ordering cut off at your site, before your event. Changes or cancellations made after this time may be subject to service fees.
Last Minute Orders
We understand that last minute catering needs do arise. To request an order after the cutoff time, contact the catering department directly at the contact information listed for your site.
Please contact the team as early as possible on the day of your order to ensure that you have the most options available to you. Depending on the time remaining between your contact with the team and your event, certain options may not be available.
Delivery & Pickup Timing
Please keep event space scheduling in mind when planning your meals to account for back to back meetings. When possible, our team will set up all events 15-30 minutes prior to the listed delivery time. If we are not able to enter the room early, we will work as quickly as possible upon room turnover to set up your event.
After your meal, we recommend scheduling a pickup time no later than 2 hours after the start of the meal, even if the event is not yet over. This helps prevent food safety concerns from residents grazing off of the setups past the recommended times.
Due to food safety concerns, food should not be removed from the meeting areas for future consumption. Disposable items should be thrown away and our teams will return to pick up and non-disposable set ups.
Special Dietary Needs
Please let us know as early as possible if anyone in your group has food allergies or special dietary needs. We will do our best to accommodate all requests, but please be aware that we handle and prepare egg, milk, wheat, shellfish, fish, soy, peanut and tree nut products and other potential allergens in the food production areas of our facility.
Event Décor & Add Ons
Our catering team is able to offer a wide range of event add-ons, including linens, floral arrangements, décor and specialty staffing. Please contact our catering team at least 2 weeks prior to your event to discuss options for add-on items.
Alcohol Policy
Alcohol is permitted at Houston Campus events only with special approval. Please see the Alcohol Policy on Inside Houston and ensure that you obtain the necessary approvals before requesting alcohol service from our catering team.
Any events serving alcohol will require a bartender. Each bartender is billed by the hour with a 4 hour minimum.
Alcohol is not permitted at events in other locations.