Terms & Conditions

PONKO Chicken Terms & Conditions 


Online Ordering Process

In order to place an order with PONKO Chicken the Customer: 


1.    Must have an active account. 

2.    Must only Order for yourself or your employer or any other organization for which you have been given authority so to do. 

3.    Must provide (for Orders to be Delivered), a postcode, delivery time and delivery date. The postcode must be within our delivery zones, otherwise we reserve the right to refuse sale. Delivery dates and times must be compatible with the delivery open times.  

4.    Must place an order equal to or higher than the minimum order value. 

5.    You may add Order Notes and Delivery Notes following the selection of food, and we will endeavour to comply with reasonable requests. You must select a delivery address (for Orders not to be collected) and may add optional delivery information. You must input or select a billing address. 

6.    You may choose to make payment On Account provided you have previously established credit with us, or by credit or debit card. 

7.    In order to place an order, you must agree to these Terms & Conditions, which are available at any point during the order process. 

8.    No abusive or offensive language will not be tolerated, and PONKO Chicken may suspend or terminate the account in question. 


Receipt of Order 

All customers will receive email confirmation of their order automatically following the order being placed. The email confirmation will include a full breakdown of items and costs involved in the order, the total cost, the delivery date, the requested delivery deadline and location, for Orders to be Delivered.  


Amendments to Order 

Any changes to an order must be communicated to us as soon as possible. All efforts will made to accommodate changes, but we reserve the right to refuse changes requested within 24 hours of the Order time.  



If the products or service you receive are incorrect or do not meet the standards of PONKO Chicken, you may be entitled to a full replacement of your order, a refund or partial refund. you must contact PONKO Chicken within 3 working hours of delivery of goods with details of any perceived deficiencies.





For reasons of hygiene and public health, exchanges are not available for food items. 


Lead time and Deliveries

We require a working lead time of 24 hours for Online Orders. Additional delivery costs may apply if you are out of the specified delivery zones.  


Product Descriptions

PONKO Chicken attempts to be as accurate as possible however we do not warrant that product descriptions or other content is accurate, completely reliable, or error free. 


From time to time there may be information on PONKO Chicken that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. 


We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (Including after you have submitted your order). We apologize for any inconvenience this may cause you.  


Pricing and Sales Tax

Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and exclude sales taxes and delivery. Sales Tax will be charged in accordance with the prevailing tax laws.


Cancellation Fee

Charges for cancelled Orders will apply as follows... 

Cancellations made less than 24 hours in advance are subject to a 25% cancellation fee.

Service Charge

Charges for all orders will have a 18% service charge which will go directly to the catering team



All content on the Online Ordering site such as text, graphics, logos, button icons, images, audio clips, digital downloads and software is protected by copyright laws.  


License and Site Access

PONKO Chicken grants you a limited license to access this site. This license does not include any resale or commercial use of this site or its contents, nor any collection or use of any product listings descriptions or prices, nor any derivative use of this site or its contents, nor any downloading or copying of account information for the benefit of another merchant nor any use of data mining, robots or similar data gathering and extraction tools. 


This site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial gain. 



PONKO Chicken Address

The address of PONKO Chicken is provided on all pages of the online ordering site. 


Emailing PONKO Chicken

The contact email address for PONKO Chicken is catering@ponkochicken.com



This website is available only in English. 


Privacy Notice

See our Privacy Policy click here 



Complaints should be sent to catering@ponkochicken.com or to our office: 


2896 Chamblee Tucker Rd, Ste 2

Atlanta, GA 30341