Terms & Conditions
NOTICE PERIODS
In order to provide you with the best possible
service, please observe the notice periods
required.
We require at least 2 working days notice for
beverage requests and 5 workings days for food
requests. We will always endeavor to fulfil your
requirements, but all items are subject to availability
and market conditions at the time of ordering.
Cancellation policy is 48 working hours before event,
after this time you may be charged for the entire
booking. All prices quoted are excluding VAT at the
current rate.
LAST MINUTE CHANGES
We understand there can be last minute changes,
but please try to minimize this in order to prevent
disruptions to existing bookings.
We will endeavor to accommodate your requests,
but should there be room changes etc, we would ask
for your support in this.
CLEARING ROOMS
If rooms are booked back to back, we will not be able
to clear any catering items from the room without
disrupting meetings.
We will be happy to provide you with a trolley so
items can be collected by us from outside the room
to avoid disruption.
OUT OF HOUR CHARGES
If a booking is made outside of trading hours of Monday to Friday 8am-4pm at The Clinical School. There will be a charge of £15 per hour for each member of staff needed to cover the booking.
If a booking is made for Saturday or Sunday there will be a charge of £20 per hour charge for each member of staff needed to cover the booking.