Terms & Conditions
Generic Terms & Conditions
Online Ordering Process
In order to place an order with Yolk (we/our) the Customer (you):
1. Must have an active account.
2. Must only Order for yourself or your employer or any other organisation for which you have been given authority so to do.
3. Must provide (for Orders to be Delivered), a postcode, delivery time and delivery date. The postcode must be within our agreed delivery zones, otherwise we reserve the right to refuse sale. Delivery dates and times must be compatible with the delivery open times.
4. Must place an order equal to or higher than the minimum order value.
5. You may add Order Notes and Delivery Notes following the selection of food, and we will endeavour to comply with reasonable requests. You must select a delivery address (for Orders not to be collected), and may add optional delivery information. You must input or select a billing address.
6. You may choose to make payment On Account provided that we have accorded that facility to you, or by credit or debit card.
7. In order to place an order, you must agree to these Terms & Conditions, which are available at any point during the order process.
8. No abusive or offensive language will be tolerated, and Yolk may suspend or terminate the account in question.
Receipt of Order
All customers will receive email confirmation of their order automatically following the order being placed. The email confirmation will include full breakdown of items and costs involved in the order, the total cost, the delivery date, the requested delivery deadline and location, for Orders to be Delivered.
Amendments to Order
Any changes to an order must be notified to us as soon as possible. All efforts will be made to accommodate changes but we reserve the right to refuse changes requested within 48 hours of the Order time.
Refunds
If the products or service you receive are incorrect or do not meet the standards of Yolk, you may be entitled to a full replacement of order, a refund or partial refund. You must contact Yolk within 3 working hours of delivery of goods with details of any perceived deficiencies.
NonReturnable
For reasons of hygiene and public health, exchanges are not available for food items.
Lead time and Deliveries
We typically require a working lead time of 48 hours for large Online Orders. Smaller orders are available on shorter lead times. Additional delivery costs may apply if your delivery is outside a specified delivery zone.
Product Descriptions
Yolk attempts to be as accurate as possible; however we do not warrant that product descriptions or other content is accurate, completely reliable, or error free.
From time to time there may be information on Yolk that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologise for any inconvenience this may cause you.
Pricing and Sales Tax
Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and exclude sales taxes and delivery. Sales Tax will be charged in accordance with the prevailing tax laws.
Cancellation Fee
Charges for cancelled Orders will apply as follows:
· 0% if more than 48 hrs ahead of scheduled delivery
· 50% if cancelled more than 24 hrs but less than 48 hrs ahead of scheduled delivery
· 100% (full charge) if cancelled less than 24 hours ahead scheduled delivery
Copyrights
All content included on the Online Ordering site such as text, graphics logos button icons images audio clips digital downloads and software is protected by copyright laws.
License and Site Access
Yolk grants you a limited license to access this site. This license does not include any resale or commercial use of this site or its contents, nor any collection or use of any product listings descriptions or prices, nor any derivative use of this site or its contents, nor any downloading or copying of account information for the benefit of another merchant nor any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial gain.
Emailing Yolk;
The contact email address for Yolk is info@yolklondon.com.
Complaints
Complaints should be sent to info@yolklondon.com or to our individual site emails, which can be found at www.yolklondon.com.