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Terms & Conditions

TERMS AND CONDITIONS FOR ALL CLIENTS

1. Orders should be placed at least 24 hours before your event. Late orders may be accepted subject to availability — please call or email the catering manager directly to arrange.
2. Dietary restrictions must be confirmed at least 24 hours in advance.
3. We are an allergen-friendly facility — friendly, not free. Our kitchen contains every major allergen and cannot fully prevent cross-contact. We are not a nut-free facility. When we call an item dairy-free, we mean it contains no milk or milk derivatives.
4. Cancellations require at least 24 hours' notice. Charges may apply for late cancellations.
5. A credit card is required to confirm your order. It will be charged the business day before your event, unless other arrangements have been made.
6. Delivery is free within our service area.
7. Minimum order for delivery is $50.
8. Delivery is available Monday to Friday (excluding holidays), 7:00am to 3:00pm.
9. Deliveries arrive within a 15-minute window of the scheduled time. On arrival, our staff can wait up to 10 minutes for someone to receive the order. If no one is available, the order is returned to the store, where you can pick it up. Re-delivery can be arranged after you contact us and will be attempted at our earliest availability, which may be affected by other scheduled deliveries.