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Terms & Conditions

Catering Office:

The Catering Department office hours are Monday-Friday 9:00am-4:00pm.  Closed all major holidays.


General Payment:

Credit card (per order) is the preferred payment method.  Alternate payment methods will be approved on a per-customer basis

All orders (unless otherwise agreed upon) will require a credit card preauthorization at 120% of the expected order total

Additional amount authorized will back out upon completion of food delivery/pickup provided no changes have been made to the original order detail


General Ordering/Detail:

Orders can be placed online through the online ordering platform or placed via email/phone.  Orders are not confirmed until customer receives an order confirmation email

Rosemary’s has the right to cancel any order at any given time due to, but not limited to: weather, delivery accessibility, general product availability, etc.  Rosemary’s will notify the customer as far in advance as possible should a cancelation be necessary

All food images displayed on our ordering platform is standard presentation.  However, due to seasonal availability, purveyors supply, supply chain, and other underlying factors, product may present differently/substitute one-off ingredients where necessary

If a delivery address is outside our standard delivery zone (determined by Rosemary’s) additional fare/fees may apply for delivery services.

Catering orders require a minimum $150 plus tax and fees order


Cancelations:

  • SAME DAY ORDER CANCELATIONS (requested by customer) will not be accepted/approved. The ordering party (client) will be charged in full, regardless of delivery cancelation
  • All orders need to be canceled 48 hours/2 business day prior to expected delivery for a 50% credit card refund, prior 4:00pm.
  • Orders canceled prior 2 business day before expected delivery will receive a 75% refund
  • Rescheduling a delivery date of an order within 48 hours/2 business days will not be approved
  • Rosemary’s will accept alternate address delivery (within 48 hours of expected delivery), provided the original accepting party is not available, no fault will be taken for a delivery arriving later than the expected time due to delivery re-routing, additional delivery fees may occur