Terms & Conditions
Catering Office:
The Catering Department office hours are Monday-Friday
9:00am-4:00pm. Closed all major holidays.
General Payment:
Credit card (per order) is the preferred payment
method. Alternate payment methods will be approved on a per-customer
basis
All orders (unless otherwise agreed upon) will require a credit card preauthorization at 120% of the expected order total
Additional amount authorized will back out upon completion of food delivery/pickup provided no changes have been made to the original order detail
General Ordering/Detail:
Orders can be placed online through the online ordering
platform or placed via email/phone. Orders are not confirmed until
customer receives an order confirmation email
Rosemary’s has the right to cancel any order at any
given time due to, but not limited to: weather, delivery accessibility,
general product availability, etc. Rosemary’s will notify the
customer as far in advance as possible should a cancelation be necessary
All food images displayed on our ordering platform is
standard presentation. However, due to seasonal availability,
purveyors supply, supply chain, and other underlying factors, product may
present differently/substitute one-off ingredients where necessary
If a delivery address is outside our standard delivery
zone (determined by Rosemary’s) additional fare/fees may apply for
delivery services.
Catering orders require a minimum $150 plus tax and fees order
Cancelations:
- SAME DAY ORDER CANCELATIONS (requested by customer) will not be accepted/approved. The ordering party (client) will be charged in full, regardless of delivery cancelation
- All orders need to be canceled 48 hours/2 business day prior to expected delivery for a 50% credit card refund, prior 4:00pm.
- Orders canceled prior 2 business day before expected delivery will receive a 75% refund
- Rescheduling a delivery date of an order within 48 hours/2 business days will not be approved
- Rosemary’s will accept alternate address delivery (within 48 hours of expected delivery), provided the original accepting party is not available, no fault will be taken for a delivery arriving later than the expected time due to delivery re-routing, additional delivery fees may occur