Cancellation Policy: Catering orders may be canceled without penalty, up to 36 hours prior to the scheduled delivery/pickup date. Orders canceled within 36-24 hours prior, will incur a 50% cancellation fee (of order total), to be charged to the card on file. This 50% cancellation fee can be used as credit for a future order if placed within 30 days of cancellation. Orders canceled less than 24 hours prior to the scheduled delivery/pickup time will be charged in full.
Order Adjustment Terms: All changes to the menu and delivery/pickup times, must be confirmed 36-hours prior to the scheduled date. Changes requested within 24-hours cannot be guaranteed.
Delivery Partner: Call Your Mother Deli is partnered with DoorDash Drive to deliver our catering orders. While we do everything in our power to ensure the Dasher delivers at the requested time, we can not guarantee their delivery schedule. For events with a hard start time, we recommend selecting an earlier time to provide buffer room for any unforeseen delays. Please provide us with a cell phone number when placing your order, and any delivery details you would like us to share with the Dasher. When the Dasher arrives at your delivery address, they will only wait 5 minutes before leaving for another delivery. Should this happen, a re-delivery fee will incur.
Order Issues: Should you have any issues with your order the day of, please email us at hello@callyourmotherdeli.com.