Terms & Conditions
TERMS AND CONDITIONS FOR MERCEDES-BENZ SUITES
Placing Food Orders in the Mercedes-Benz Kitchener
Waterloo Luxury Suites
We ask that you designate one individual to be your primary
contact for all food and beverage correspondence and queries. In order to
ensure the availability of menu items and timely delivery of your food orders,
we ask that you place your orders 3 business days in advance of each
event.
1. Registration and Ordering at Spoonfed:
To place an order, register at Spoonfed and complete the
online order form. Orders will be on Payment on Account, which means you
must pay on game day after everything is finalized.
All orders require advance ordering and preparation.
Therefore, Levy Canada at The Aud has a strict 72-hour prior to event
deadline.
Cancellations: If you need to cancel your food and
beverage order, please notify the Suites Supervisor a minimum of 24 hours in
advance of the event to avoid unnecessary charges. Cancellations made less
than 24 hours prior to an event will result in full charges to the
Suite Holder.
2. Deadlines:
Pre-event orders are due by 12 midnight daily
according to the following schedule:
- Sunday
– for Wednesday events
- Monday
– for Thursday events
- Tuesday
– for Friday events
- Wednesday
– for Saturday or Sunday events
- Thursday
– for Monday or Tuesday events
3. Game Day Menu:
If you are unable to meet the 72-hour pre-order deadline,
you can order from our Game Day Menu upon arrival at the suite using our
QR Code located inside the suites or place an order on Spoonfed until
12 noon one day before the event.
Please note that the Game Day Menu is limited.
It is always best to pre-order in advance for the best selection.
Mercedes-Benz Kitchener Waterloo Luxury Suite Menu and
Special Requests
Most menu items serve 6-8 people.
For suites entertaining 15-19 guests, please take into consideration the
quantity of items ordered.
We are happy to assist you with your order if you have
questions, need suggestions, or require additional services.
If a request incurs a significant cost, we will
advise you in advance and request your permission to proceed. Please contact
the Corporate Suites Manager for assistance.
4. Host and Hostess Requirements:
A host/hostess will be assigned to your suite to tend
to you and your guests.
All hosts/hostesses are Smart Serve certified and will monitor alcohol
consumption for responsible service.
Alcohol Policies
We are legally obligated to comply with Alcohol and
Gaming Commission of Ontario (AGCO) rules and regulations for responsible
alcoholic beverage service at The Aud.
- All
alcoholic beverages must be purchased on-site.
- No
alcoholic beverages may enter or leave the building.
- Any
person appearing to be under 25 years old will be asked to show photo
ID.
- It is illegal
to serve or allow any guest to consume alcohol to the point of
intoxication.
Please help us ensure alcohol is consumed safely and
responsibly and refrain from drinking and driving.
Mercedes-Benz Kitchener Waterloo Luxury Suite Bar
Each suite is supplied with a mini-bar fridge,
stocked with:
- Soft
drinks
- Bottled
water
- Domestic
and imported beers
Your fridge will be pre-stocked and ready upon
arrival. Billing is based on consumption during each event.
We also offer a full-service bar where you may order
premium liquors, wines, and cocktails from your host/hostess during the event.
Wine by the bottle can also be conveniently pre-ordered
at the same time as your food order.
5. Security:
Please remove all personal belongings when leaving the
premises.
Levy Canada will not be responsible for lost or misplaced items left
unattended in the suites.
6. Food and Beverage Policy:
Outside food and beverage is not permitted in the
suites.
If there is a specific item you would like, please contact us and we will
assist you.
Suites will be supplied with all necessary items, including:
knives, forks, spoons, plates, napkins, cups, etc.
7. Administration Charge:
All prices are subject to:
- 13%
HST
- 15%
administration fee
These are standard fees in all sports venues to offset costs
for coordinating, consulting, ordering, etc.
The administration fee is not a gratuity, and no
portion of it is distributed to employees.
Gratuities are at the discretion of the Mercedes-Benz Kitchener Waterloo
Suite Holder.
8. Account Settlement:
Levy Canada at The Aud does not offer invoicing.
All charges must be settled at the end of each event.
We accept:
- Debit
- MasterCard
- Visa
- American
Express
If the Suite Holder will not be in attendance, please
ensure payment arrangements are made with an on-site contact to settle the
account.
9. Appropriate Behavior and Conduct:
For the comfort, safety, and enjoyment of all guests, Levy
Canada and The Aud request that everyone behaves appropriately.
Inappropriate behavior may result in the guest being asked
to leave.
No pets, except service animals, are allowed in any food service areas.
10. Maintenance and Housekeeping:
Please inform your suite host/hostess of any maintenance
issues so we can address them promptly.
Allergen Disclaimer:
Please review our Allergen Disclaimer provided at the
bottom of the page.
TERMS AND CONDITIONS FOR CATERING AT KITCHENER AUDITORIUM
- Order
Deadlines:
Orders will be visible until 5 days (120 hours) prior to the event
deadline.
- Once
the deadline passes, we cannot cater the event or make any changes or
additions.
- Attendance
Numbers:
- Final
attendance numbers must be confirmed:
- 7
business days prior for groups under 100.
- 14
business days prior for groups of 100 or more.
- Booking
Confirmation:
- No
date is considered booked until either:
- The
completed Catering Agreement is signed, or
- The
order is accepted on Spoonfed.
- Cancellation
Policy:
- Prior
to 3 business days before the event:
- 100%
of additional charges plus 50% of total estimated costs will be
charged.
- On
or after 3 business days before the event:
- 100%
of estimated costs will be charged.
- The
client must pay cancellation amounts within 10 days of Levy
Canada's receipt of cancellation notice.
- Invoicing:
- Invoicing
will be based on confirmed numbers.
- Levy
Canada cannot guarantee seating or meals for additional attendees beyond
the confirmed number.
- There
will be no reductions for fewer attendees.
- Payment:
- Full
payment is required before or by 5 PM on the event day.
- Outside
Food and Drink:
- Absolutely
no outside food, drink, or alcohol is permitted.
- If
alcohol is being brought as a gift or giveaway, Levy Canada must
be informed in advance.
- Alcohol
gifts must not be opened inside licensed areas.
- Extra
Charges:
- Linens,
china, silverware, and table linens are an additional charge.
- Orders
under $200 will incur extra charges for china and silverware.
- Taxes
and Fees:
- 13%
tax
- 5%
Event Coordination Fee
- 15%
gratuity
These charges are added to every catering order.
- Food
Allergies and Dietary Restrictions:
- The
customer is responsible for informing Levy Canada of any guest
allergies or dietary restrictions when placing the order.
- Levy
Canada will make reasonable efforts to accommodate but cannot
guarantee all requests will be met.
- Please
refer to our Allergen Document at the bottom of the page for more
details.
- Equipment
Rental:
- Equipment
such as tables, chairs, or cooking equipment can be rented at additional
cost.
- Costs
will be disclosed to the customer in advance and added to the
final invoice.
- Service
Staff:
- Service
staff (servers, bartenders, etc.) may be required and are billed at an
additional cost.
- Costs
will be disclosed to the customer in advance and added to the
final invoice.
- Liability:
- Levy
Canada assumes no responsibility for the safety or security of the
customer's property or guests.
- The
customer agrees to indemnify and hold harmless Levy Canada, its
affiliates, and employees from any claims or damages related to the
event.
- Force
Majeure:
- Levy
Canada is not liable for delays or failures to perform due to
causes beyond reasonable control, including but not limited to:
- Acts
of God
- War
- Riots
- Natural
disasters
- Governing
Law and Jurisdiction:
- This
agreement is governed by the laws of the province where the event
is held.
- Disputes
will be resolved in the courts of that province.
- Portion
Control:
- Levy
Canada does not regulate food portions among event guests.
- Customers
may hire a paid server for dedicated portion control.
By accepting our services, you agree to the above terms
and conditions.