Terms & Conditions
1. Ordering Deadlines
- Catered menu categories, including the Buffet Menu and Build Your Own Lunch/Dinner options, must be ordered at least 10 days prior to the event.
- Once the 10-day ordering deadline has passed, these items will no longer be available to order. However, Clients may continue to order from any remaining available categories.
- All remaining categories will be available until 5 days (120 hours) prior to the event.
- Once all applicable ordering deadlines have passed, Levy Canada cannot cater the event or accommodate any changes or additions to the order.
2. Attendance Numbers
- Final attendance numbers must be confirmed 7 business days prior to the event for groups of fewer than 100 guests and 10 business days prior to the event for groups of 100 guests or more.
3. Cancellation Policy
- If the Client cancels the Event, the Client must provide Levy Canada with written notice of cancellation. Cancellation will be considered effective only when Levy Canada receives the written notice.
- If Levy Canada receives notice of cancellation on or after the date that is three (3) business days prior to the scheduled Event Date, including the Event Date itself, the Client will be responsible for a cancellation charge up to 100% of the total estimated Event charges, based on the most recent confirmed event order, quote, or estimate provided by Levy Canada.
- The Client acknowledges and agrees that this cancellation charge represents a reasonable estimate of the costs, commitments, preparations, staffing, food and beverage requirements, and other losses that Levy Canada may incur as a result of a late cancellation and is not intended to operate as a penalty.
- Any cancellation amount owing under this section must be paid in full within ten (10) calendar days of Levy Canada’s receipt of the Client’s written notice of cancellation.
4. Invoicing
- Invoicing will be based on the confirmed attendance numbers outlined above. Levy Canada cannot guarantee seating or meals for additional attendees above the confirmed number. Levy Canada also cannot provide a reduction to the final bill if fewer guests attend than the confirmed number.
5. Payment
- Full payment for the function is required before or no later than 5:00 p.m. on the Event Date.
6. Outside Food and Drink
- No outside food, beverages, or alcohol are permitted.
- The Client must inform Levy Canada in advance if alcohol is being brought to the event as a gift or giveaway.
- Any alcohol brought as a gift or giveaway must remain unopened while inside licensed areas.
7. Extra Charges
- Linens, china, silverware, and table linens are available at an additional charge. Please indicate your requirements in the Client Information Package, and Levy Canada will order the appropriate quantities based on your party size.
- Orders under $200 are subject to an additional charge for china and silverware.
8. Taxes and Fees
- A 13% tax, 5% Event Coordination Fee, and 15% gratuity will be added to every catering order.
9. Food Allergies and Dietary Restrictions
- The Client is responsible for informing Levy Canada of any food allergies or dietary restrictions affecting their guests at the time the order is placed.
- Levy Canada will make reasonable efforts to accommodate dietary requests but cannot guarantee that all requests can be met.
- Please review the Allergen Document located at the bottom of the page for additional information.
10. Equipment Rental
- Any equipment required for the catering event, including tables, chairs, or cooking equipment, will be rented at an additional cost.
- Any applicable rental costs will be disclosed to the Client in advance and added to the final invoice.
11. Service Staff
- Service staff, including servers or bartenders, may be required for the event and will be provided at an additional cost.
- Any applicable staffing costs will be disclosed to the Client in advance and added to the final invoice.
12. Liability
- Levy Canada assumes no responsibility for the safety or security of the Client’s property or guests.
- The Client agrees to indemnify and hold harmless Compass Group Canada, its affiliates, and its employees from any claims or damages arising from the event.
13. Force Majeure
- Levy Canada shall not be liable for any delay or failure to perform its obligations under this Agreement due to circumstances beyond its reasonable control, including, but not limited to, acts of God, war, riot, natural disasters, or other events beyond Levy Canada’s reasonable control.
14. Governing Law and Jurisdiction
- This Agreement shall be governed by and construed in accordance with the laws of the province in which the event is held.
- Any disputes arising from this Agreement shall be resolved in the courts of that province.
15. Portion Control
- Levy Canada does not assume responsibility for regulating food portions among event guests.
- Clients may request a dedicated server for portion control at an additional cost.
Acceptance of Terms
By accepting Levy Canada’s services, the Client acknowledges that they have read, understood, and agreed to the above Terms and Conditions.