Terms & Conditions
Welcome!
HOW TO PLACE ORDERS
All catering orders must be placed
through our main website
https://api.getspoonfed.com/1611/IDB-Catering/
Please contact us at catering@iadb.org or catering line (202)
623-3302 for any questions during office hours 8:00am to 5:30pm.
LEAD TIME/CUT OFF TIME
A 48-hour notice would be appreciated;
however please allow at least 24hrs for estimates or responses to your order. Requests for catering services must be placed before 2:30pm, two business day
prior to the service date. For orders or events over 100 people will need at
least 72 hours in advance.
LAST MINUTE ORDERS
Sometimes your boss surprises you
with a last-minute order. Let us help you figure it out. Call (202) 623-3302
and we can work together to make this last-minute event a success. A 20% late
charge will be applied for all orders placed after 2:30pm on the business day
prior to the event, or on the same day.
DELIVERY SERVICES
Please establish accurate delivery
and pick up times. Event location must be unlocked and available at least 45
minutes prior to the event starting time as shown on your orders. For receptions
or plated dinners require 2 hours for set up and 1 hour for
cleanup.
PICK-UPS
In the interest of the environment
and cost containment, we request that all equipment and supplies delivered to
meetings be left in the room. Please call (202) 623-3302 to notify us of any
equipment that has been moved to another location. A mandatory $75 fee is
applied for any pick up of equipment after 5:30pm, as well as a pick up of
equipment in any location other than the event room.
MISSING EQUIPMENT
Catering policy prohibits the
lending of equipment. You will be charged the replacement cost for any
equipment that is lost or damaged while in use at an event, at a minimum of $75.
PAYMENT
All catering orders must have a
method of payment (Internal - P-Card Information) before each event. All
payment charges will be processed same day of the event. Make sure your final
invoice has been approved. We accept credit card (P-Cards) Taxes
will be added to the cost of your event when applicable. Please specify if you
are non-taxable to avoid extra charges.
MINIMUM ORDERS
There is a $50.00 minimum order for
all food deliveries. Orders less than $50.00 will be delivered with an
additional $25.00 service charge.
CANCELLATION POLICY
You may cancel your breakfast or
lunch order up to 48-hours business day prior to delivery at no charge. Cancellations with less than 48-hours’ notice will be charged at full price the
total invoice. Dinner, Reception and Special Functions may incur additional
fees due to staffing requested for the event.
ADDITIONAL INFORMATION
Due to regulations by the DC Health
Department, and in line with catering industry standards, any food or beverage
not consumed at the event may not be removed except by FLIK Hospitality staff. No credit will be given for unused food or under-attended
events.
FLOWERS, LINENS, AND PROPS
We are happy to provide you with any
additional services you may need. serving attendants, bartenders, balloons, flower arrangements,
decorations, custom linens china and entertainment! Please ask our event
coordinators for linen books if you may prefer.
We look forward to working with
you!
Thank you