Terms & Conditions
Booking
Hospitality
Please ensure that all hospitality bookings are submitted
via Spoonfed. You can access it through Staff space.
Ordering & Delivery
·
A valid cost code and relevant department
·
Campus and room location, delivery and
collection time
·
If you`re a student organising on behalf, you
must have a superior who can provide the details of the funding of your event.
Please ensure that you have booked the room required for
your event and received confirmation before placing your catering order. Please
allow 30–60 minutes for the catering team to deliver your order, depending on
the size of the booking. If you are unsure of the required delivery time, the site
manager can advise.
When booking your room or space, arrangements with KUSCO must be made to
organize tables for catering in advance. If you`re unsure how many needed,
please get in touch.
If you have any questions about hospitality or would like
to arrange a reception, bespoke menu, please email to catering@kingston.ac.uk or contact the
Hospitality Manager at Kingston University on 07767 770498.
We also provide a contact card with the telephone numbers of
our dedicated Catering Managers, should you have any queries regarding your
order or delivery on the day.
Delivery
times
Please ensure time is allowed for our team to set up before
the event begins. The room should therefore be booked and accessible to our
catering team well in advance.
If your booked room is locked, you must liaise with KUSCO security in advance
to unlock it.
We may deliver up to 10 minutes before your requested delivery time.
All deliveries will be set up in the room you have booked.
Tablecloths are available at an additional cost (see Tableware and Service
Charges below).
Collection times
We follow collection times as much as possible, but we
deliver to numerous rooms around the campus. If your room is booked after the
event, please make a note in the Special Requests/Dietary Requirements box.
As the organiser, you are responsible for ensuring that all
catering equipment, crockery and other items are available in the room after
the event. If items are removed from the delivery location, additional charge will
apply. (see Tableware and Service Charges below).
Delivery to open spaces
We deliver to open spaces and communal areas, such as the
Town House at Penrhyn Road and the Atrium at Kingston Hill. Unless a staffed
service has been booked, your order will be left at your location, so please
ensure that someone is available to receive the delivery.
Please note, we cannot accept responsibility for orders once the delivery has
been completed.
Notice Periods
All catering bookings must be submitted via Spoonfed at
least three working days before the event. Please note, that weekends
and bank holidays does not count as working days.
The food and drink options in this brochure are for service
and delivery between 8:30 – 16:30.
Early/late deliveries
·
Delivery before 8:30 will be subject to out of
hour fee.
·
After our collections or deliveries incur a
charge, but this looked on a case-by-case basis, depending on the event
For out-of-hour before (08:30, after 16:30, or
weekends) and last-minute bookings; please email to catering@kingston.ac.uk. (additional
charges apply)
Bookings received within three working days of the
event may incur a 20% late booking fee, for last minute events also
email catering@kingston.ac.uk.
Order cut-off times
3 working days for food and beverage.
7 working days for conferences, bespoke or large events.
Cancellations made less than one working day before the scheduled delivery may
be charged up to the full value of the order, depending on the contents of the
booking.
Locations
For Health and Safety reasons and to ensure duty of care to
the team, we are unable to delivery to locations without step-free access.
Please note that if the lift is not operational at the time
of delivery, we reserve the right to modify or decline delivery to the
specified location.
Service limitations
In certain locations such as Dorich House Museum, red wine
consumption may be restricted in designated areas to support the building
preservation.
Catering in lecture theatres
Please note, some locations around the university where
catering tables cannot be set up for hospitality. For these locations we
reserve the right to deliver hospitality with “Veg Ware” cups and plates.
Charges & Surcharges
Loss/Breakage Charge
Additional charges will apply if catering equipment is not left at the delivery/collection
location at the collection time. Equipment that is unavailable for collection
at the end of the event will be charged at the applicable replacement cost.
If they`re are misplaced, please return within 48 hours.
Labour charges
For weekend deliveries a minimum of 2 hours of staffing fee
will be added to your order. This could vary depending on the scale (food,
drinks etc.) and the length of your event.
To maintain appropriate staffing levels for a smooth service, labour charge is
dependent on your event location, time, scale and size etc. This will be clarified/communicated
in advance.
Van delivery charges
Tolworth Sports Ground, Dorich House Museum, Seething Wells,
Clay Hill and Middle Mill
Locations outside the University’s core sites are serviced
by van delivery. Delivery times may be affected by traffic, roadworks, or other
circumstances beyond our control. Please take this into consideration when
booking for these locations.
A delivery fee applies to the locations above. Additional staffing charged at
£19.85 per hour per person, depending on guest numbers and event scale. This
will be confirmed in advance.
·
£19.85 delivery fee per delivery slot plus end
of day collection.
Roehampton Vale Campus - No delivery/collection fee within
service hours.
Cancellation fees
·
0% charge on 5 or more working days’ notice
·
50% charge with 3-4 working days’ notice
·
100% charge with less than 2 working days’
notice
(weekends or bank holidays does not include)
To cancel your order please email as soon as possible to catering@kingston.ac.uk.
Corkage fees
·
£5 bottle of beer
·
£8 bottle of wine
·
£10 bottle of prosecco
(glassware can be provided for additional fee)
Tableware & service charges
The following items and services are available at an
additional cost:
- Glass
hire – £0.5
- Black
Table linen £9
- White/black
poser table linen £8
- Service
charge – 1 server per £19.85/hour
staffing is subject to adjustment, based on the nature and
requirements of your event - Last-minute cold or hot beverage items – £1 per person
- Last-minute
cold or hot food items – £1 per person
If your event requires additional
equipment rental due to the volume or scale of your hospitality requirements,
the rental cost will be communicated and added onto your order in advance.
Alcohol
Licensing
Personal License Holder
Penrhyn Road, Kingston Hill, Roehampton Vale
including (Halls of residency at Seething Wells, Clay Hill, Middle Mill)
At Kingston University, Aramark holds the premises licence
for alcohol sales. If you are planning to sell your own alcohol at an event,
you must need approval from our Aramark Account Director or the Designated
Premises Supervisor (DPS) in advance.
Additional charges apply for extended service hours.
If you plan to sell your own alcohol on site, a PLH must be
assigned. We can arrange this for you.
·
£150 for 4 hours Monday to Friday
·
£250 for Saturday
·
£380 for Sunday or Bank Holidays
Price Increases
& Future Bookings
We review our prices annually during the final weeks of
August.
If you book hospitality for the next academic year before
the revised prices published, a provisional quote will be provided and will be
updated once the new price list comes into effect
We will notify you of any price changes as soon as possible.
Our Prices will be valid until 2027 August 31.
Allergy and
Dietary Information
Aramark is committed to supporting the University's
sustainability ethos and is proud to serve Fairtrade products across our
hospitality menus.
Our menu items are prepared in kitchens that handle a range
of allergen ingredients and are therefore not allergen-free
environments.
Our hygiene practices are designed to reduce the risk of
cross-contamination, and our catering teams receive regular allergen training
to help maintain these standards.
As recipes may change from time to time, please speak to a
member of the catering team if you require confirmation of ingredients before
ordering.
Unfortunately, we cannot guarantee that any food is
completely free from nuts, gluten or other allergens, as these
ingredients are handled within the same kitchen environment.
Please advise us of any dietary requirements, allergies
or food intolerances when placing your order.
All hospitality bookings will be provided with a full
allergen information sheet, and our team will be happy to answer any
questions.
Please note that
requests relating to non-regulated allergens (for example pumpkin seeds,
coriander, tomatoes or citrus fruits) may not always be possible to
accommodate.
Nutritional Information
A guide to the nutritional content of our menu items is
available.
If you require further nutritional information or have
specific dietary requirements, please contact the catering team before
placing your order.
Please note that menu items are subject to availability
and may occasionally be substituted with a similar alternative.