Terms & Conditions
Terms & Conditions
- MEETING ROOM HOSPITALITY - DL78, DL/28
- CLICK AND COLLECT
MEETING ROOM HOSPITALITY – DL/78, DL/28
DL/Service Terms & Conditions
WELCOME
All catering at DL/28 and DL/78 is provided by BaxterStorey
trading as DL/Service.
How to
Order
You will receive an email relating to
your room booking 7 calendar days prior to your meeting containing a link to
order food and refreshments to your meeting room. This link will take you to the DL/Service
Meeting Room Hospitality ordering platform where you will be able to place your order; https://api.getspoonfed.com/1623/DL-Service/.
Complimentary
Beverage Service
All meeting room bookings benefit from complimentary still
water, a selection of teas, filter coffee and biscuits. You may add multiple
replenishments to your booking via the DL/Service Meeting Room Hospitality
ordering platform and request these to be delivered at times convenient to you.
From time to time, our commitment to fulfil delivery times may be subject to
availability, however, all reasonable efforts will be made to adhere to
these.
Payment
You will be
able to pay directly via card or on account to be invoiced. Payments via card
can be made by anyone. For on account invoicing, we require the company
name and billing information before orders are made. Such companies must be
tenants of Derwent London Plc, with an unexpired lease at the time and date of
the meeting room booking. ‘On Account Invoicing’ is available upon receipt of an application,
signed by an authorised signatory. DL/ Service
reserves the right to refuse applications for ‘On account invoicing’.
For on
account orders, please reach out to the below for a new account form:
DL/28 - DL28hospitality@derwentlondon.com
DL/78 - DL78hospitality@derwentlondon.com
Amendments
and Cancellation
All meeting
room catering bookings can be cancelled or changed within 2 working days via
the DL/Service Meeting Room Hospitality ordering platform . Please note that cancelling your
meeting room booking alone does not serve to cancel your catering order, which
must be done separately in writing or via the DL/Service Meeting Room
Hospitality ordering platform.
Should you
wish to change or cancel your order please contact the DL/Service team
on:
DL/28
- DL28hospitality@derwentlondon.com
DL/78 - DL78hospitality@derwentlondon.com
Dietary
Restrictions and Food Allergies
It is
important to be aware of and consider any special dietary restrictions and
requirements of your guests when placing an order as you will be responsible
for ensuring that these are communicated to us. Please make sure to notify
us in the first instance, and update us with any changes in dietary
restrictions or allergens. Please drop us an email DL28hospitality@derwentlondon.com or
DL78hospitality@derwentlondon.com.
ORDERING
REQUIREMENTS
To ensure
we are able to fulfill your meeting room booking, we kindly request the
following:
Notice
Period
Placing all
orders before the cutoff time by of 12 noon, 2 working days prior to your
meeting room booking. For example, order by 12pm Monday for delivery on
Wednesday at 9am. All meeting room hospitality orders operate Monday to
Friday.
Late
Notice
We
understand that hospitality requirements can arise unexpectedly outside of our
2 working day policy. If you have a last-minute request, please contact the
DL/Service Hospitality team on the below and we will do our best to accommodate
your requests. All late requests will need to be approved by the DL/28 or
DL/78 management team and DL/Service Hospitality team:
DL/28 - DL28hospitality@derwentlondon.com
DL/78 - DL78hospitality@derwentlondon.com
Minimum
and Maximum Quantity
A minimum
quantity of 6 persons and a maximum of 30 persons applies to all catering
orders. For any requests outside of this, please contact the DL/Service team
on:
DL/28 - DL28hospitality@derwentlondon.com
DL/78 - DL78hospitality@derwentlondon.com
ALCOHOL
Any
alcoholic beverages provided through DL/Service must remain within DL/28 and
DL/78 and should not be taken off premises. Orders containing alcoholic
beverages can only be made between 12:00pm and 21:00pm as per our licensing
terms. Any alcoholic drinks cannot be taken onto the terrace after 6pm or
off premises at any time.
We thank
you for your cooperation.
PRIVATE
HIRE
All private
hire bookings must be confirmed with the DL/28 or DL/78 Management team prior
to arranging any hospitality catering.
For all
private hire enquiries please contact the team directly via:
DL/28 - DL28hospitality@derwentlondon.com
DL/78 - DL78hospitality@derwentlondon.com
THINGS
TO KNOW
Perishable
items can only be kept out for a maximum of 2 hours to ensure the safety and
freshness of your meal. This precaution can help avoid any potential health
hazards.
Hospitality
services will be delivered to your meeting room directly;
DL/28
Aalto Room
Kahn Room
Jacobsen Room
Perriand Room
Perriand + Jacobsen Room
Le Corbusier Room
Prouvé Room
DL/78
Pasmore Room
Hill Room
Martin Room
Hill + Martin Room
All prices
listed are exclusive of VAT, a 20% charge will be added to your final bill. A
VAT receipt will be generated upon receipt of payment.
We
encourage you to reach out to the DL/Service Hospitality team on DL28hospitality@derwentlondon.com or DL78hospitality@derwentlondon.com without hesitation if you have
any dietary needs or require assistance in customising your order.
Privacy Policy
To view the DL/Service Meeting Room Hospitality privacy policy, please access
via the link https://www.getspoonfed.com/privacy-policy
As part of the General Data Protection Regulation (GDPR), it
is our duty to ensure that data is handled in a way compliant with the law.
This requires that any Data Controller using a Data Processor has a written
contract clarifying the responsibilities and liabilities of each party.
Use of our services recognises us as the Data Processor, and
you as the Data Controller. A Data Controller is a natural or legal person or
organisation which determines the purposes and means of processing personal
data; a Data Processor is a natural or legal person or organisation which
processes personal data on behalf of a Controller. Data held will belong to
your customers (“Data Subjects”).
Should you have any questions relating to our privacy
policy, please reach out to:
DL/28
- DL28hospitality@derwentlondon.com
DL/78 - DL78hospitality@derwentlondon.com
CLICK
AND COLLECT
DL/Service Terms & Conditions
WELCOME
All Click & Collect catering is provided by BaxterStorey
Limited trading as DL/Service (“BaxterStorey”, “DL/Service team”, “DL/28 or
DL78 management team”, “we”, “us”).
How to Order As an employee of a commercial tenant in an
eligible Derwent London building, details of which can be found on the DL/App
noticeboard (an “Eligible Building”), you are eligible to order catering for
collection which can be ordered via the booking platform (as further detailed
herein). Orders must be placed two (2) working days ahead of the collection
date and time for your full order to be prepared. Orders placed less than two
(2) working days ahead of collection may be delayed or not fulfilled in part or
in their entirety.
BaxterStorey outsources the Click & Collect catering to
Spoonfed. The following link will take you to the Click & Collect
Hospitality booking platform where you will be able to place your order:
https://api.getspoonfed.com/1623c/DL-Service/ (the “Platform”).
Collection at DL/78 Fitzrovia or DL/28 Old Street Collection
is usually from either of the DL/Service cafés at DL/78 in Fitzrovia (78
Charlotte St, London W1) or DL/28 in Old Street (28 Featherstone St, London
EC1) but the location of collection may vary from to time in the event of
closure of one or more collection points. The alternative collection point
shall be communicated to you prior to collection taking place. You, or your
nominated person, will be required to quote the order number and present your
Member's Card upon arrival. Failure to do so may cause delay or prevent the
team from being able to hand over your order. From time to time, our commitment
to fulfil delivery times may be subject to availability, however, every effort
will be made to adhere to these.
Payment You will be able to pay directly via card. Payments
via card can be made by anyone who is an employee of a direct commercial tenant
of Derwent London Plc (a “Member”) with an unexpired lease and should be based
in an Eligible Building. All prices listed are exclusive of VAT, a 20% charge
will be added to your final bill. A VAT receipt will be generated upon receipt
of payment. Please note that orders placed by non-members or those not based in
an Eligible Building may not be handed over by the our team and are
non-refundable (unless otherwise agreed by us at our sole discretion).
Should you have any questions about your eligibility, please
contact: DL/28 - DL28hospitality@derwentlondon.com DL/78 -
DL78hospitality@derwentlondon.com
Amendments and Cancellation All orders can be cancelled or
changed within two (2) working days via the Platform.
Should you wish to change or cancel your order in writing
instead, please contact the DL/Service team on:
DL/28 - DL28hospitality@derwentlondon.com DL/78 -
DL78hospitality@derwentlondon.com
Dietary Restrictions and Food Allergies It is important to
be aware of and consider any special dietary restrictions and requirements of
your guests when placing an order as you will be responsible for ensuring that
these are communicated to us. Please make sure to notify us at the time of
booking, detailing any changes in dietary restrictions or allergens.
Please email this information to the team at your chosen
location for collection to the following: DL/28 -
DL28hospitality@derwentlondon.com DL/78 - DL78hospitality@derwentlondon.com
Recycling
As a Member in an Eligible Building, we kindly ask that you
follow the waste disposal instructions which you will receive with your order
upon collection. We have done our best to ensure that packaging can be easily
disposed of into sustainable waste streams in place for your building, in line
with Derwent London’s group recycling policy. If you have any questions in
respect of recycling, please contact hello@derwentlondon.com for further
information.
Late Notice
We understand that hospitality requirements can arise
unexpectedly outside of our two working day policy. If you have a last-minute
request, please contact the DL/Service team on the below and we will do our
best to accommodate your requests. All late requests will need to be approved
by the DL/28 or DL/78 management team and DL/Service catering team. The contact
details of these teams are as follows:
DL/28 - DL28hospitality@derwentlondon.com DL/78 -
DL78hospitality@derwentlondon.com
Minimum and Maximum Quantity
A minimum quantity of 6 persons and a maximum of 30 persons
applies to all catering orders. For any requests outside of this, please
contact the DL/Service team on: DL/28 - DL28hospitality@derwentlondon.com DL/78
- DL78hospitality@derwentlondon.com
Things To Know
Your order will only be available for collection one hour
after your chosen collection time.. Your order will be disposed of after one
(1) hour and no refund will be provided on any items disposed of.
Data Protection and Data Privacy
To view the Platform’s privacy policy, you can access this
via the following link: https://www.getspoonfed.com/privacy-policy (the
“Policy”).
Use of our Click & Collect catering only, recognises
BaxterStorey as the Data Controller, and Spoonfed as the Data Processor. A Data
Controller is a natural or legal person or organisation which determines the
purposes and means of processing personal data; a Data Processor is a natural
or legal person or organisation which processes personal data on behalf of a
Controller. Data held will belong to Derwent London’s customers (“Data
Subjects”).
BaxterStorey shall ensure Spoonfed:
a. lawfully, fairly, and transparently process personal
data;
b. implement appropriate technical and organisational
measures to safeguard personal data;
c. respond to Data Subject requests in accordance with GDPR
requirements;
d. maintain records of processing activities and conduct
Data Protection Impact Assessments where necessary;
e. notify the relevant supervisory authority and affected
Data Subjects of any personal data breach as required by law; and
f. are bound by written agreements that comply with Article
28 of the GDPR.
Special Categories of Personal Data
If you share allergy or dietary information with us, we
treat it as sensitive personal data. We only use it when necessary to provide
safe and appropriate services, and we’ll always ask for your clear permission.
Your information is kept secure and never used for anything else.
Data Retention
We shall only retain your information for as long as
necessary to fulfil the purposes we collected it for, including for the
purposes of satisfying any legal, accounting, or reporting requirements. If you
would like more information about how long we retain specific types of your
information, please contact us on the contact details provided below.
Your Rights
As someone whose personal data we may process, you have the
right to:
a. access information we hold about you;
b. correct and update the information we hold about you;
c. have your information erased;
d. object to us processing your information
e. ask us to stop contacting you with direct marketing;
f. request that we transfer your information to another
controller; and
g. withdraw consent for us to use our personal data at any
time.
If you would like to know more about your rights in respect
of your personal data, please contact us on the details provided below.
Consent
By placing an order, you consent to BaxterStorey and
Spoonfed processing your data in accordance with these Terms and Conditions and
the Policy. In accordance with your rights (as detailed above) you have the
right to withdraw this consent at any time. Subject-matter of processing:
Personal data provided in relation to receiving quotations
for catering and/or booking catering.
Duration of the processing:
Personal and sensitive anonymised information will be kept
for the duration of one month of an event/booking.
Personal data is stored via email or the online hospitality
booking system; Spoonfed which is password protected.
Nature and purpose of the processing:
Personal data is used to provide a catering service and
mitigate allergen risks associated with the provision of this catering.
Type of Personal Data:
Details of the booker and their guests including names,
organisation, email addresses, telephone numbers, job function etc.
Location and date of proposed event that requires catering.
Allergen information of guests
Name of the lead booker for the event/hospitality request
Categories of Data Subjects – Who are we capturing the data
of
Clients employees, visitors and guests of the sites,
suppliers
Personal Data Subjects
Sensitive Data Subjects – Specific allergen information
Specific processing instructions:
BaxterStorey use a third-party (Sub-processing) provider,
Spoonfed for their online hospitality services. Spoonfed is a catering
management software platform that helps caterers manage their operations and
create orders. Spoonfed's online ordering system can streamline the ordering
process for customers and catering teams. It offers features like group orders,
multi-slot ordering, and enhanced ordering styles for complex scenario.
Personal data of the Client’s employees and visitors will be
collected directly from the employee/visitor at point of purchase (or order for
hospitality services) and stored securely via the Spoonfed portal with password
protection and processed in connection with the provision of the Services and
the online portal will delete the personal data when it is no longer needed.
The Personal Data may be Processed, only in accordance with the terms of the
Agreement, by the following sub-contractors or recipients
for the following purposes: a. Epos system (Lightspeed) - Payment for goods at
tills; b. Order Booking System (Spoonfed) - Collect Personal Data for
hospitality orders
Contact Details
Should you have any questions relating to the Policy or
these Terms and Conditions, or require a copy, please reach out to: DL/28 -
DL28hospitality@derwentlondon.com DL/78 - DL78hospitality@derwentlondon.com