Terms & Conditions
Online
Ordering Process
In order to
place an order with Doorsteps Catering Company (we/our) the Customer (you):
1.
Must have an active account.
2.
Must only Order for yourself or
your employer or any other organisation for which you have been given authority
so to do.
3.
Must provide (for Orders to be
Delivered), a postcode, delivery time and delivery date. The postcode must be
within our agreed delivery zones, otherwise we reserve the right to refuse
sale. Delivery dates and times must be compatible with the delivery open times.
4.
Must place an order equal to or
higher than the minimum order value.
5.
You may add Order Notes and
Delivery Notes following the selection of food, and we will endeavour to comply
with reasonable requests. You must select a delivery address (for Orders not to
be collected), and may add optional delivery information. You must input or
select a billing address.
6.
You may choose to make payment On
Account provided that we have accorded that facility to you, or by credit or
debit card.
7.
In order to place an order, you
must agree to these Terms & Conditions, which are available at any point
during the order process.
8.
No abusive or offensive language
will not be tolerated, and Doorsteps Catering Company may suspend or terminate
the account of you in question.
Receipt of
Order
All
customers will receive email confirmation of their order automatically
following the order being placed. The email confirmation will include full
breakdown of items and costs involved in the order, the total cost, the
delivery date, the requested delivery deadline and location, for Orders to be delivered.
Amendments
to Order
Any changes to an order must be notified to us as soon as
possible. All efforts will made to accommodate changes but we reserve the right
to refuse changes requested within 24 hours of the Order time.
Refunds
If the
products or service you receive are incorrect or do not meet the standards of Doorsteps
Catering Company, you may be entitled to a full replacement of order, a refund
or partial refund. You must contact Doorsteps Catering Company within 3 working
hours of delivery of goods with details of any perceived deficiencies.
Non-Returnable
For reasons
of hygiene and public health, exchanges are not available for food items.
Lead time
and Deliveries
We require
a working lead time of 24 hours for Online Orders. Additional delivery costs
may apply if your delivery location is outwith a specified delivery zone.
Product
Descriptions
Doorsteps
Catering Company attempts to be as accurate as possible however we do not
warrant that product descriptions or other content is accurate, completely
reliable, or error free.
From time
to time there may be information on Doorsteps Catering Company that contains
typographical errors, inaccuracies or omissions that may relate to product
descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or
omissions and to change or update information at any time without prior notice
(Including after you have submitted your order). We apologies for any
inconvenience this may cause you.
Pricing and
Sales Tax
Prices and
availability of items are subject to change without notice. The prices
advertised on this site are for orders placed and exclude sales taxes and
delivery. Sales Tax will charged in accordance with the prevailing tax laws.
Cancellation
Fee
Charges for
cancelled Orders may apply as follows:
·
For orders cancelled less than 24 hours (excluding Saturday and
Sunday, if applicable) prior to delivery, we reserve the right to charge the
full amount (excluding any delivery charge).
·
For orders cancelled more than 24 hours (excluding Saturday and
Sunday, if applicable) prior to delivery, we may charge up to a maximum £5.00
administration fee.
Copyrights
All content
included on the Online Ordering site such as text, graphics logos button icons
images audio clips digital downloads and software is protected by copyright
laws.
License and
Site Access
Doorsteps
Catering Company grants you a limited license to access this site. This license
does not include any resale or commercial use of this site or its contents, nor
any collection or use of any product listings descriptions or prices, nor any
derivative use of this site or its contents, nor any downloading or copying of
account information for the benefit of another merchant nor any use of data
mining, robots or similar data gathering and extraction tools.
This site
may not be reproduced, duplicated, copied, sold, resold or otherwise exploited
for any commercial gain.
Doorsteps
Catering Company Address
The address
of Doorsteps Catering Company is provided on all pages of the online ordering
site.
Emailing Doorsteps
Catering Company
The contact email address for Doorsteps Catering Company is orders@doorstepscatering.com
Doorsteps
Catering Company VAT Number
The VAT
number of Doorsteps Catering Company is 875 6182 86
Languages
This
website is available only in English.
Complaints
Complaints
should be sent to doorstepscatering@ymail.com or to our office:
164
Sinclair Road
Aberdeen
AB11 9PS