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Terms & Conditions


Online Ordering Process

In order to place an order with Doorsteps Catering Company (we/our) the Customer (you):

1.    Must have an active account.

2.    Must only Order for yourself or your employer or any other organisation for which you have been given authority so to do.

3.    Must provide (for Orders to be Delivered), a postcode, delivery time and delivery date. The postcode must be within our agreed delivery zones, otherwise we reserve the right to refuse sale. Delivery dates and times must be compatible with the delivery open times.

4.    Must place an order equal to or higher than the minimum order value.

5.    You may add Order Notes and Delivery Notes following the selection of food, and we will endeavour to comply with reasonable requests. You must select a delivery address (for Orders not to be collected), and may add optional delivery information. You must input or select a billing address.

6.    You may choose to make payment On Account provided that we have accorded that facility to you, or by credit or debit card.

7.    In order to place an order, you must agree to these Terms & Conditions, which are available at any point during the order process.

8.    No abusive or offensive language will not be tolerated, and Doorsteps Catering Company may suspend or terminate the account of you in question.

Receipt of Order

All customers will receive email confirmation of their order automatically following the order being placed. The email confirmation will include full breakdown of items and costs involved in the order, the total cost, the delivery date, the requested delivery deadline and location, for Orders to be delivered.

Amendments to Order

Any changes to an order must be notified to us as soon as possible. All efforts will made to accommodate changes but we reserve the right to refuse changes requested within 24 hours of the Order time.

Refunds

If the products or service you receive are incorrect or do not meet the standards of Doorsteps Catering Company, you may be entitled to a full replacement of order, a refund or partial refund. You must contact Doorsteps Catering Company within 3 working hours of delivery of goods with details of any perceived deficiencies.

Non-Returnable

For reasons of hygiene and public health, exchanges are not available for food items.

Lead time and Deliveries

We require a working lead time of 24 hours for Online Orders. Additional delivery costs may apply if your delivery location is outwith a specified delivery zone.

Product Descriptions

Doorsteps Catering Company attempts to be as accurate as possible however we do not warrant that product descriptions or other content is accurate, completely reliable, or error free.

From time to time there may be information on Doorsteps Catering Company that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (Including after you have submitted your order). We apologies for any inconvenience this may cause you.

Pricing and Sales Tax

Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and exclude sales taxes and delivery. Sales Tax will charged in accordance with the prevailing tax laws.

Cancellation Fee

Charges for cancelled Orders may apply as follows:

·         For orders cancelled less than 24 hours (excluding Saturday and Sunday, if applicable) prior to delivery, we reserve the right to charge the full amount (excluding any delivery charge).

·         For orders cancelled more than 24 hours (excluding Saturday and Sunday, if applicable) prior to delivery, we may charge up to a maximum £5.00 administration fee.

Copyrights

All content included on the Online Ordering site such as text, graphics logos button icons images audio clips digital downloads and software is protected by copyright laws.

License and Site Access

Doorsteps Catering Company grants you a limited license to access this site. This license does not include any resale or commercial use of this site or its contents, nor any collection or use of any product listings descriptions or prices, nor any derivative use of this site or its contents, nor any downloading or copying of account information for the benefit of another merchant nor any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial gain.

Doorsteps Catering Company Address

The address of Doorsteps Catering Company is provided on all pages of the online ordering site.

Emailing Doorsteps Catering Company

The contact email address for Doorsteps Catering Company is orders@doorstepscatering.com

Doorsteps Catering Company VAT Number

The VAT number of Doorsteps Catering Company is 875 6182 86

Languages

This website is available only in English.

Complaints

Complaints should be sent to doorstepscatering@ymail.com or to our office:

164 Sinclair Road

Aberdeen

AB11 9PS