Terms & Conditions
Fresh Catering and Events
Terms & Conditions - Online
Order deadline
Please ensure orders are in by 1pm
the day before your catering is required. In the case of an emergency or
special circumstances, resulting in a same day/last minute order, we will do
what we can to support you using the produce we have on hand and our available
staff. Always ask - we're here to help.
Changes to orders
Any changes to existing orders
must also be finalised by 1pm the day before your event. We will always
accommodate changes in catering numbers however penalties may be incurred with
a drop in numbers.
Minimum spend
Our minimum order is $100.00
Monday to Friday and $400.00 on weekends.
Office Hours
Our office hours are from 8am to 4pm Monday to Thursday
&
8am to 12pm Friday. Our office is not staffed on public holidays.
Delivery
Our delivery charges can be
found here
Weekend orders and public holidays
Saturdays: Surcharge $30
Sunday: Surcharge $50
Public Holiday orders: Deliveries are by request only.
Delivery & Pick up times
Monday to Friday 6.30am to
6.30pm.
Saturday 7.30am to 6.30pm
Sunday 7.30am to 2.30pm
GST
The prices quoted are exclusive
of all applicable GST charges.
Cancellations
All cancellations are required
in writing - email your cancellations to info@freshcateringandevents.com.au
Cancellation:
Within 7 days - 25% of total
invoice.
Within 4 days - 50% of total
invoice.
Within 48 Hours - 75% of total
invoice.
Within 24 Hours - 100% of total
invoice.
Please be aware when ordering
that the above will apply.
Price fluctuations
All prices are correct at the
current time and are quoted on current costs. These prices may vary from time
to time.
Fresh Catering and Events
reserves the right to amend, alter and re-cost the menu at any time.
Payment
First time customers are
required to supply their credit card details for all orders.
Please note invoices may change after an event due to staffing hours.
When placing an order within the current calendar month 100% payment will be
required to process the order and ensure delivery.
When placing an order outside
the current calendar month a 50% deposit will be taken and the remaining 50%
processed prior to the order delivery.
Payment via the regular methods
: Visa, Amex, Mastercard, Diners & EFT
EFT payments need to be received
prior to delivery of the order.
Approved account/invoice
customers have 1 days to complete payment after issue of invoice.
A 10% late fee may be incurred
if payment is outside of these terms.
Please ask us for an application
form if you would like to have an account facility.