Terms & Conditions

OUR TERMS & CONDITIONS

Orders need to be emailed to sales@kudosdelivered.co.uk in advance of the ordering menu deadline (Monday – Friday), prior to required delivery.

Please note that due to the presence of wheat and nuts in our kitchen, we cannot guarantee the absence of contamination in any of our dishes.

Last minute requests/amendments will be dealt with as effectively as possible. Kudos Delivered will accommodate the best we can although it may not always be possible due to the nature and constraints of our business. You must give 48 working hours’ notice for cancellations. We will only accept written cancellation notices. Failure to do so will result in the full price being charged.

Our office hours are 8.30am - 5.30pm Monday to Friday. Please contact us between these times should you wish to speak directly to a member of our team.

Our company policy states that all hot food needs to be consumed within two hours of leaving the oven. Cold food is to be consumed within four hours (if not refrigerated) once delivered to site. Kudos Delivered will not be liable for food consumed after this time.

Kudos Delivered will not be liable for any loss due to any circumstances which include, but not exclusively, breakdown of machinery, failure of supply of electricity or other utilities, leakage of water, fire, flood, explosion, strike or labour dispute, external road or building works, Government restrictions, Force Majeure, act of terrorism or any circumstances outside the control of Kudos Delivered which may result in it being unable to perform its obligations.

No liability is accepted for loss, damage or consequential loss, except to the extent required by law caused by Kudos Delivered failing to perform its obligations (whether that failure is due to negligence on the part of Kudos Delivered, its officers, employees or due to other causes), but nothing herein shall exclude Kudos Delivered obligation to pay compensation for death or personal injury as required by law.

Any feedback must be received by Kudos Delivered in writing not more than 48 working hours following delivery of the order to the Managing Director, 13 Bishopsgate, City of London, Greater London EC2N 3BA.


Payment

VAT is applicable for all quoted prices at the statutory rate. All prices are quoted excluding VAT.

Prepayment will need to be received at time of confirmation of the order. If Kudos Delivered have not received full payment, the order will not be honoured and you will be liable for full cancellation charges.

If you have credit terms with Kudos Delivered, our terms of business require payment within seven (7) days of the date of the invoice. Kudos Delivered reserves the right to charge two percent above the RBS base rate on all overdue invoices.

If you do not hold credit terms with us you will be asked for payment before your delivery is made.

We accept all major credit cards.