By ordering a
Benugo delivery via our online system, you will be subject to these terms and
conditions. Please read these terms carefully before you
submit your order to us.
1.1 You are
registering as a user of Benugo Delivery. Access will be through your username
and password, which is personal to you. Please do not share these details with
anyone. You should notify us if your username or password is taken or being
used by another party by contacting us at firstname.lastname@example.org.
You can change
your password at any time by navigating to your profile page and by clicking
the “edit” password button.
2. Making a
2.1 To make a
purchase, simply browse Benugo and click on any items that you wish to add to
your order. After you have finished your selection please click on confirm
order. There is a minimum order of £30 for all orders. Delivery is free for
orders over £30 and we are unable to accept orders under £30. At present, only
selected postcodes are included in the delivery offer.
2.2 There is a
daily cut-off time of 4:00pm for orders to be placed for next day deliveries.
No new orders can be accepted after this time. To amend or cancel an order
please call the shop number located on the bottom of your confirmation e-mail.
Please note that all cancellations or amendments need to be made before 4:00pm
the day before delivery. We cannot not unfortunately make any amendments on the
day of delivery.
2.3 Shops are
closed to weekend and public holiday deliveries. Orders for breakfast or lunch
delivery on a Monday (excluding public holidays) must be placed by 4:00pm the
2.4 Any order
you make for products on Benugo Delivery is an offer by you to purchase such
products (subject to these terms and conditions), and acceptance of any order
is at Benugo’s sole discretion. An order is deemed to have been accepted by
Benugo only when you receive the receipt confirmation with your order details
or confirmation to this effect after the point of payment. Once we have
accepted your order, there may be occasions where, for quality reasons or for
other reasons beyond our control, it will not be possible to complete your
order in full. In such cases, we will aim to replace your order or parts of
your order with a substitute product or products of similar quality.
3. Price and
3.1 The price
will be as set out on the menu selection page (shown on the Benugo Delivery
site). Prices will be current at the date of order of the products.
3.2 Price and
availability information is subject to change without notice. We accept payment
on-line by most leading credit and debit cards including Visa, Maestro and
Delta. Payment will be charged against your card at the time of order.
3.3 If your
company has entered into an agreement with Benugo to the effect that it will
pay for your order then we will arrange payment directly with your company.
3.4 For credit
accounts, invoices are sent by email following every order and are payable
within 14 days of receipt of the invoice.
3.5 If the
total of your monthly orders falls below the anticipated monthly spend, Benugo
reserves the right to remove a credit facility and to offer credit or debit
card payment options only.
will be delivered to the collection point nominated by yourself at the time of
placing the order. Customers may change the nominated collection point in
advance of the delivery by calling the shop number located on the bottom of
your confirmation e-mail.
deliveries must be checked and signed for. Signature will be deemed to
constitute acceptance of delivery of a complete order.
4.3 We will
endeavour to deliver your order as close to the allocated slot time requested
but sometimes things outside of our control can go wrong. Where we can, we will
always try and proactively call you if we feel that your order might not arrive
within the estimated time of delivery, and our team will be working to get your
order to you as quickly as possible.
any part of an order is found to be missing (or is rejected) on delivery, the
customer must inform Benugo immediately by calling 0207 064 9900.
liability of Benugo in contract, tort (including, without limitation,
negligence) or otherwise in respect of any products delivered or otherwise in
connection with an order or for any loss, injury or damage attributable
directly or indirectly thereto will at the sole option of Benugo, be limited
to: (a) delivering replacement products (at Benugo’s expense); or (b) refunding
any sums paid to Benugo for the products.
5.2 Benugo will
not be liable for any loss, injury or damage attributable directly or
indirectly to any use of or inability to use the Benugo website by you
including (but not by way of limitation) any inaccessibility or malfunctioning
of the website or any viruses passed to your computer from the Benugo website.
5.3 Nothing in
these terms will limit or exclude the liability of Benugo for death or personal
injury caused by negligence on its part and nothing in these terms will affect
your statutory rights.
6.1 You can
withdraw your registration by emailing email@example.com
6.2 We reserve
the right to terminate your access to Benugo immediately without notifying you
in advance should you not operate your account in line with these terms and
7.1 We welcome feedback on any experiences
that you have using our online delivery service and if you can’t find the
information that you are looking for in our FAQs
(www.benugo.com/delivery/delivery-faq) you can contact Benugo via
e-mail at firstname.lastname@example.org or call 0207 064 9900.
must provide our online delivery services in line with these terms. Advice about your legal rights is
available from your local Citizens' Advice Bureau. For detailed information,
please visit the Citizens Advice
website www.adviceguide.org.uk or call 03454 04 05 06. Nothing
in these terms and conditions will affect these legal rights.
8. How we keep your information safe
8.1 Before submitting your order, we suggest that you also read
our Privacy Statement which sets out how we deal with any information that we
collect about you when you use our website (including for ordering an online
delivery). Below are a few points to note in relation to how we will use
your information for online deliveries specifically:
only collect the information that we need from you to ensure that your
online delivery runs smoothly or so we can contact you in the unlikely
event that something goes wrong.
- By accepting the terms and conditions, we
may use your information to provide you with information about Benugo or
our products and services that we think may interest you. You can
unsubscribe at any time in future via these communications or by contacting
- Benugo does not store any of your payment
details when you place an online delivery order.
- Your online order will go through one of
our trusted suppliers; they also take your privacy seriously and have
practices in place to ensure that your information is treated securely. They won’t store any of your
8.2 A copy of our full Privacy Statement can be found on the
homepage of our website.
products may contain traces of celery, gluten, crustaceans, eggs, fish, lupin,
milk, molluscs, mustard, nuts, peanuts, sesame, soya and sulphur dioxide. For
full allergen and dietary information on the products within our product range
please see our menu.
10.1 These terms are governed by English law and any legal proceedings must be
brought in the English courts.
10.2 We reserve
the right to revise these terms and conditions from time to time at our
discretion and without prior notice.
10.3 All online
deliveries are made by Benugo Limited which is a company registered in England
company registration number is 03505757 and
our registered office is at TVP2, 300 Thames Valley Park Drive, Reading,
Berkshire, RG6 1PT.