Terms & Conditions

By ordering a Benugo delivery via our online system, you will be subject to these terms and conditions. Please read these terms carefully before you submit your order to us.

1. Registration

1.1 You are registering as a user of Benugo Delivery. Access will be through your username and password, which is personal to you. Please do not share these details with anyone. You should notify us if your username or password is taken or being used by another party by contacting us at delivery@benugo.com. 

You can change your password at any time by navigating to your profile page and by clicking the “edit” password button.


2. Making a purchase

2.1 To make a purchase, simply browse Benugo and click on any items that you wish to add to your order. After you have finished your selection please click on confirm order. There is a minimum order of £30 for all orders. Delivery is free for orders over £30 and we are unable to accept orders under £30. At present, only selected postcodes are included in the delivery offer.

2.2 There is a daily cut-off time of 4:00pm for orders to be placed for next day deliveries. No new orders can be accepted after this time. To amend or cancel an order please call the shop number located on the bottom of your confirmation e-mail. Please note that all cancellations or amendments need to be made before 4:00pm the day before delivery. We cannot not unfortunately make any amendments on the day of delivery. 

2.3 Shops are closed to weekend and public holiday deliveries. Orders for breakfast or lunch delivery on a Monday (excluding public holidays) must be placed by 4:00pm the previous Friday.

2.4 Any order you make for products on Benugo Delivery is an offer by you to purchase such products (subject to these terms and conditions), and acceptance of any order is at Benugo’s sole discretion. An order is deemed to have been accepted by Benugo only when you receive the receipt confirmation with your order details or confirmation to this effect after the point of payment. Once we have accepted your order, there may be occasions where, for quality reasons or for other reasons beyond our control, it will not be possible to complete your order in full. In such cases, we will aim to replace your order or parts of your order with a substitute product or products of similar quality.


3. Price and payment

3.1 The price will be as set out on the menu selection page (shown on the Benugo Delivery site). Prices will be current at the date of order of the products.

3.2 Price and availability information is subject to change without notice. We accept payment on-line by most leading credit and debit cards including Visa, Maestro and Delta. Payment will be charged against your card at the time of order.

3.3 If your company has entered into an agreement with Benugo to the effect that it will pay for your order then we will arrange payment directly with your company.

3.4 For credit accounts, invoices are sent by email following every order and are payable within 14 days of receipt of the invoice.

3.5 If the total of your monthly orders falls below the anticipated monthly spend, Benugo reserves the right to remove a credit facility and to offer credit or debit card payment options only.


4. Delivery

4.1 Products will be delivered to the collection point nominated by yourself at the time of placing the order. Customers may change the nominated collection point in advance of the delivery by calling the shop number located on the bottom of your confirmation e-mail. 

4.2 All deliveries must be checked and signed for. Signature will be deemed to constitute acceptance of delivery of a complete order.

4.3 We will endeavour to deliver your order as close to the allocated slot time requested but sometimes things outside of our control can go wrong. Where we can, we will always try and proactively call you if we feel that your order might not arrive within the estimated time of delivery, and our team will be working to get your order to you as quickly as possible. 

4.4  If any part of an order is found to be missing (or is rejected) on delivery, the customer must inform Benugo immediately by calling 0207 064 9900.


5. Liability

5.1 The liability of Benugo in contract, tort (including, without limitation, negligence) or otherwise in respect of any products delivered or otherwise in connection with an order or for any loss, injury or damage attributable directly or indirectly thereto will at the sole option of Benugo, be limited to: (a) delivering replacement products (at Benugo’s expense); or (b) refunding any sums paid to Benugo for the products.

5.2 Benugo will not be liable for any loss, injury or damage attributable directly or indirectly to any use of or inability to use the Benugo website by you including (but not by way of limitation) any inaccessibility or malfunctioning of the website or any viruses passed to your computer from the Benugo website.

5.3 Nothing in these terms will limit or exclude the liability of Benugo for death or personal injury caused by negligence on its part and nothing in these terms will affect your statutory rights.


6. Termination

6.1 You can withdraw your registration by emailing delivery@benugo.com 

6.2 We reserve the right to terminate your access to Benugo immediately without notifying you in advance should you not operate your account in line with these terms and conditions.


7. Contacting us

7.1 We welcome feedback on any experiences that you have using our online delivery service and if you can’t find the information that you are looking for in our FAQs (www.benugo.com/delivery/delivery-faq) you can contact Benugo via e-mail at delivery@benugo.com or call 0207 064 9900. 

7.2 We must provide our online delivery services in line with these terms.  Advice about your legal rights is available from your local Citizens' Advice Bureau.  For detailed information, please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. Nothing in these terms and conditions will affect these legal rights.


8. How we keep your information safe

8.1 Before submitting your order, we suggest that you also read our Privacy Statement which sets out how we deal with any information that we collect about you when you use our website (including for ordering an online delivery).  Below are a few points to note in relation to how we will use your information for online deliveries specifically:

  • We only collect the information that we need from you to ensure that your online delivery runs smoothly or so we can contact you in the unlikely event that something goes wrong.
  • By accepting the terms and conditions, we may use your information to provide you with information about Benugo or our products and services that we think may interest you. You can unsubscribe at any time in future via these communications or by contacting us directly.
  • Benugo does not store any of your payment details when you place an online delivery order. 
  • Your online order will go through one of our trusted suppliers; they also take your privacy seriously and have practices in place to ensure that your information is treated securely. They won’t store any of your payment details.

8.2 A copy of our full Privacy Statement can be found on the homepage of our website.


9. Allergy warning

9.1 Benugo products may contain traces of celery, gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, nuts, peanuts, sesame, soya and sulphur dioxide. For full allergen and dietary information on the products within our product range please see our menu.


10. Anything else? 

10.1 These terms are governed by English law and any legal proceedings must be brought in the English courts.

10.2 We reserve the right to revise these terms and conditions from time to time at our discretion and without prior notice.

10.3 All online deliveries are made by Benugo Limited which is a company registered in England and Wales.

10.4 Our company registration number is 03505757 and our registered office is at TVP2, 300 Thames Valley Park Drive, Reading, Berkshire, RG6 1PT. Our VAT number is GB 765 3217 26.

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