Terms and Conditions - Office and Event Catering
Placement of Orders - It is a requirement that weekend catering orders be received by The Good
Food Store no later than the previous Thursday 09.00am to allow for ordering and
processing of your catering needs. Week day catering: Breakfast & Lunch Platter catering orders need to be
placed by 12.00 the day before they are required. Other catering orders need to
be placed two days before they are
required. Catering orders placed after these times may
incur a late booking fee of 10%
Last minute orders - Our team is available to assist you and, as a result, we will make every
effort to provide catering for last minute orders. So we can give you an
accurate and fast response when you call, we will check with the kitchen for
product and delivery availability and call you back as soon as possible. A
charge of 10% of the order might apply to orders placed on the same day to
cover the individual food preparation and delivery.
Booking confirmation - For Drop Off catering orders, upon receipt of your catering order confirmation,
ensure all details are correct including time of delivery or collection,
number of people, location and contact details. We need any alterations to made
in writing by email to firstname.lastname@example.org
Minimum numbers - Minimum order numbers apply as stated on menus for office and event
Final catering numbers- Final catering numbers are due two business days prior. We always try to
accommodate changes in catering numbers. Small changes must be lodged by 09.00
the day of the order.
requirements - We understand the
importance of catering for specialised dietary needs. Our menu has options of
vegetarian, vegan & gluten free. We can tailor our menu to most
dietary requirements, if catering orders are confirmed within the above
Please note that we do not operate a
Payment - Credit card will be required for all bookings. If you wish to go on
account with The Good Food Store, you will need to fill in our credit
application form for approval. Please email accounts@thegoodfoodstore to
Payment terms are 14 days from receipt of invoice. An invoice will be emailed
to you once the order is delivered. If the invoice needs to be sent to an alternate email address for processing please let us know.
Cancellations - Cancellation charges will apply when your catering requirements have
been confirmed in writing and where costs have been incurred in regards to
food, labour or other services. The following deadlines apply to cancellations:
Up to 10 people – by 17.00 the business day before. 10-25 people - two
business days prior to the delivery/event date
All orders over 25 people – three business days prior to the delivery/event
A 100% cancellation fee where we have not been advised of a cancelled event in
writing and the order has been prepared and/or delivered. Staff charges
Delivery times - Standard delivery times are 7.00am to 2.00pm Monday to Friday.
Weekend delivery is available upon request.
Additional charges including staffing will apply for weekends and outside operating
hours. If orders are over €200 chef charges are waived.
Lost or Broken Equipment - Any lost or broken equipment will be charged at replacement cost.
By signing the Catering Confirmation order you agree to the above terms and
conditions and accept responsibility to abide by these terms.
Delivery Charges (ex tolls)
0km – 3km - €0.00
3km – 5km - €10.00
5km – 10km - €15.00
10km – 20km - €35.00
outside 20km, please contact Good Food Store Directly office, as additional
surcharges will apply
Please ensure delivery access is always available to your location. If a mobile phone number is provided for contact, please ensure that mobile phone is switched on. If access is not available at agreed time of delivery, the driver may have to return at a later time resulting in an additional delivery fee, or the delivery may be cancelled at the discretion of The Good Food Store.