Terms & Conditions

MoBa.co.uk - User Terms & Conditions
MoBa.co.uk Spoonfed is the online store operated by MoBa Bakery Limited.


Internet access to the MoBa online orders site is subject to registration and the following terms and conditions. These terms and conditions will come into effect when you register with us.


1. Registration


1.1 If you are registering as a company user, your username and password are strictly personal to you.


1.2 You must therefore not allow your user name and password to be used by another party, and assist anyone who is not registered via MoBa.co.uk Spoonfed.


1.3 Please email us immediately via orders@moba.co.uk if your username and password are used without your authorisation.



2. Placing an order


2.1 To place an order as a registered customer sign in with your username and password, then select the items you wish to order. Once your order has been completed, please click "Checkout" and you will be asked for a few details.


2.2 Checkout as a guest if you don't want to create an account for this purchase. Please note that your information will not be saved for your next orders.


2.3 Please note that all orders must be placed 24 hours prior to required delivery time.


2.4 We will always do our best to accommodate your request but we ask for 24 hours notice for most orders and 48 hours for Monday deliveries. We prepare everything fresh every day, so we can only guarantee a full refund of your order up to 24 hours prior to the delivery date.


2.5 Unfortunately we do not accept same day cancellations orders. Should you have any additions on the day please email us orders@moba.co.uk immediately or speak to a member of our team 020 7709 0001. We will do our best to help.


2.6 Cancellations have to be made in writing to orders@moba.co.uk


2.7 Refunds for written cancellations made 24 hours prior delivery may be subject to a credit card / debit card admin fee.


2.8 Once your order has been accepted, you will receive an email confirmation.


2.9 In the event that your order CAN'T be completed in full for reasons beyond our control, you will be notified accordingly.


2.10 Prices and availability are subject to change without prior notice. We accept payment online by most leading credit and debit cards.



3. Price and Payment


3.1 The price will be as set out in moba.co.uk' s published price list (shown on the MoBa website), current at the date of order of the products. All published prices exclude VAT. VAT will be added accordingly to online orders and shown clearly before you complete your order.


3.2 Price and availability information is subject to change without notice. We accept payment online by most leading credit and debit cards including Visa, MasterCard, Amex and Delta. Payment will be charged against your card at the time of order.


3.3 To pay later please register with us - link to orders@moba.co.uk


3.4 If your company has entered into an agreement with MoBa to the effect that it will pay for your order then we will arrange payment directly with your company.


3.5 For Credit Accounts, your order confirmation will be your invoice. It is up to the person placing the order to forward the invoice to the appropriate internal department for payment.


3.6 Customers (companies with a written agreement with MoBa) will receive a monthly statement, showing all orders placed and any outstanding amounts due to MoBa . Statements are payable in full within 15 days from the end of month.


3.7 MoBa reserves the right in its sole discretion to accept or refuse any credit account application and to terminate any such account at any time and need not give any reason for any such decision.


3.8 Check the delivery zones here map . Free delivery for orders over £75 and £15 charge for orders under £ 75.



4. Delivery


4.1 Products will be delivered to the collection point nominated by you at the time of making the order. Customers who may change their nominated collection point must notify us immediately via email orders@moba.co.uk


4.2 All deliveries must be checked and signed for by an approved representative of the customer at the time of delivery. Signature will be deemed to constitute acceptance of delivery of a complete order.


4.3 If any part of an order is found to be missing (or is rejected) on delivery, the customer must inform us immediately by e-mailing orders@moba.co.uk from which you placed the order. The e-mail details will be in your delivery confirmation. If it is urgent, please call to let us know of the issue.


4.4 Every order comes complete with napkins and cutlery.



5. Terms of Supply


5.1 Our food is supplied strictly for direct customer use. Under no circumstances is our food to be re-sold to a third party or offered at subsidised or inflated rates to a third party. This restriction also applies to in-house catering arrangements where Contract Caterers are ordering on behalf of clients.


5.2 Customers will comply with any instructions and recommendations of MoBa in relation to the storage and use of the products (for example and without limitation, use by dates). All food should be eaten on the day of delivery and should not be kept for consumption on another day.



6. Liability


6.1 The liability of MoBa in contract, tort (including, without limitation, negligence) or otherwise in respect of any products delivered or otherwise in connection with an order or for any loss, injury or damage attributable directly or indirectly thereto will at the sole option of MoBa, be limited to:


(a) delivering replacement products (at MoBa's expense); or 
(b) refunding any sums paid to MoBa for the products.


6.2 MoBa will not be liable (whether or not caused by MoBa's negligence) for any loss of profit or goodwill or opportunity or reputation suffered or incurred by or any third party, nor for any indirect or consequential loss.


6.3 MoBa will not be liable for any loss, injury or damage attributable directly or indirectly to any use of or inability to use the moba.co.uk website by you including (but not by way of limitation) any inaccessibility or malfunctioning of the website or any viruses passed to your computer from the moba.co.uk website.


6.4 Nothing in these terms will limit or exclude the liability of MoBa for death or personal injury caused by negligence on its part and nothing in these terms will affect your statutory rights.



7. Termination


7.1 You can withdraw your registration by emailing MoBa at orders@moba.co.uk


7.2 We reserve the right to terminate your access to moba.co.uk immediately without notifying you in advance should you not operate your account in line with these terms and conditions.



9. Use of the Website and our Publications


All rights in the site design, computer codes, text, graphics and other content, interfaces, and the selection and arrangements thereof (the "Materials") belong to Pure or its licensors. You may print or download portions of this site and make copies of these for your own personal use only. Any other use (including without limitation any further reproduction, storage or transmission to anyone) of any Materials without our prior written permission is strictly prohibited.



10. Contacting us


If you need to contact us, please email us orders@moba.co.uk



11. Variation


11.1 MoBa reserves the right to amend the terms of this Agreement from time to time. Your continued use of any part of the moba.co.uk site after any such amendment will constitute your acceptance of the amendment or amendments concerned. You should therefore regularly visit these terms and conditions to ensure that you keep up to date with your rights and obligations under this Agreement. If any such amendments are considered in the reasonable opinion of MoBa to be material, notice of the amendments will be emailed to all registered users of the moba.co.uk at their registered email address.


11.2 If you do not wish to accept an amendment you should immediately withdraw your registration to the orders@moba.co.uk



12. Access/ Force Majeure


12.1 Although we will aim to provide uninterrupted access to the moba.co.uk site, we cannot guarantee this. We accept no responsibility or liability for any interruption or delay which may occur to anyone visiting or wishing to visit the moba.co.uk site.


12.2 In the event we cannot fulfil obligations to you under this agreement due to any event beyond our reasonable control, we will notify you and we will be relieved of our obligations to you under these terms and conditions to the extent such performance is hindered by such an event.



13. Jurisdiction


This Agreement is governed by English law and both we and you agree to submit to the exclusive jurisdiction of the English courts.



14. Allergy Warning


MoBa products may contain traces of nuts. If you suffer from an allergy to nuts (or any other allergy) or you are ordering for someone who suffers from an allergy to nuts (or any other allergy) MoBa recommends that you consult a doctor before placing your order. For full ingredient information on the products within our product range please visit moba. co.uk