Terms & Conditions

Terms and conditions

These are the terms and conditions of service between Cox Events Ltd and the client. 
Cox Events Ltd reserves the right to amend or waive any terms and conditions for specific bookings and will notify the client in writing.

‘The client’            – Company/ person/ organisation that Cox Events Ltd is to provide catering services to
‘The company’      – Cox Events Ltd
‘Deliveries’            – Orders without waiting staff 
‘Events’                  – Orders with waiting staff or jobs over £1000

Complaints

In the unfortunate instance that you may have a complaint relating to our service or food, this would need to be sent to us in writing within 12 hours of the order or event. Please retain any food items which have not met your expectations, and we will arrange for a driver to come and collect in order for us to fully investigate the matter.

Loss and Damages 

The company does not accept responsibility for personal property of the client or event guests and is left at the owners’ risk. 

Liability 

The company is not liable for any failure to provide any services due to any cause beyond its reasonable control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. The company cannot be held responsible for late deliveries out of our control which include traffic, act of God, governmental act, war, fire, flood, explosion or civil commotion. We will however keep the customer informed on any estimated late arrival of goods and services. 

VAT 

All prices quoted are exclusive of VAT which will be applied at the relevant rate. 

BACS Payments should be made to: 

Cox Events Ltd

Starling Bank
Sort code: 60-83-71
Account number: 69318765

Please send remittance advice to info@coxevents.co.uk

Queries from an invoice must be received in writing within 5 days of receipt.

 

deliveries

Delivery Times 

All buffet deliveries are chilled upto the point of delivery. By law our all food must be consumed within 4 hours, when buffets are kept at ambient temperature.

Cox Events will deliver to as close to the time you require the buffet, however we ask our clients to be flexible. Cox events will always deliver your buffet prior to your requested time however we plan our delivery times upon location, size of the order and route access. Should circumstances out of our control (such as traffic and weather problems) cause us a problem to make the delivery on time, we will be in contact with you at the earliest convenience 

Confirmation and Quotes

The Client must confirm all orders and amendments in writing. 

All menus confirmed when ordering are subject to availability. 

Collections 

All equipment provided is returnable. We will arrange a time to collect all our equipment from your venue. Any venue not within our usual 15mile radius, will be subject to a collection charge.

Any missing or damaged equipment will be subject to replacement charges. Your account may be put on hold if damaged / missing equipment is not paid for upon request.

    Costs

• Large Platter £5.00 + VAT each
• Small Platter £3.75+ VAT each
• Large Lids    £2.75 + VAT each
• Small Lids    £2.75+VAT each
• White Bowls    £25.00 + VAT each
• Wooden Trays    £15.00+VAT each
• Stackable Delivery Boxes    £20.00 + VAT each
• Returnable Cutlery £1.50 + VAT per item

Cancellation 

Any cancellation made by the client must be notified to the company in writing. 

Cold food orders must be cancelled 72 hours prior to delivery.

Hot food orders must be cancelled by 72 hours prior to delivery. 

Cancellations received after these deadlines will incur a charge at the management’s discretion. 

Cancellations received on day of delivery will be charged in full.

Any changes to be made to any booking, must be made no later then 72 hours prior to the delivery time of your scheduled delivery. Any changes made after this may not be possible and you will still be charged.

Payment Terms 

All orders must be paid for in full prior to delivery

Credit accounts can be made available, subject to status

Events and Deliveries over £1000 

Confirmation and Quotes 

The Client must confirm all event bookings and amendments in writing. 

The Company reserves the right to revise catering quotes on changes to event. 

Final numbers are required 7 working days prior to event date. 

The Client’s confirmation means the client has accepted these terms and conditions and the quotation. 

All menus confirmed when ordering are subject to availability. . 

Taxis may need to be provided by client for staff working after 11pm. All associated costs are to be met by the client.

Cancellation 

Any cancellation made by the client must be notified to the company in writing. 

Cancellations to be received five working days prior to event date. 

Any cancellation made by the client after five working days prior to event date the company reserves the right to retain 10% of the deposit to compensate for costs incurred. 

Payment Terms 

A 50% deposit is required for orders over £1000 and events. 

Cox Events Ltd will notify the Client of the deposit required and the date(s) of payment. 

The company requires full pre payment from any client with no credit facilities, we accept all major credit cards. 

Clients with credit facility are required to pay 30 days from date of invoice.