Terms & Conditions

 

+ We deliver within Boston and Cambridge seven days a week with advanced notice for a $30 fee, subject to availability. If we are unable to deliver we’d be happy to suggest a courier service that can come and pick up the order and deliver it to you. We are always happy to have your order ready for you to pick up at your convenience.

+ Within reason we can accommodate many orders with 24-48 hours notice. Please be aware that some specialty items do require 3 days advanced notice as well as a minimum order.

+ If the time you are looking for is not available on the drop down menu it is because that time has already been booked by another guest! Feel free to reach out to the catering team at catering@flourbakery.com or a team member within the bakeries. We cannot honor times requested within an order's delivery notes. 

+ We ask for at least 24 business hours notice for all order cancellations. 

+ We will need the forms ST2 and ST5 to provide tax exemption for your group before your order is delivered or picked up. Please ensure that both parts 1 and 2 of the ST5 are completed. If placing an order via email please include these forms. If you are ordering over the phone our staff can let you know the best way to provide this information. **As of September 1st, 2019 we are unable to refund tax after an order has been completed and the card has been charged**

Flour does not have house accounts, accept checks, invoices, or purchase orders.

+ For all catering orders we require a credit card (all major cards accepted). This card is used to hold your order and charged the day of your event. We provide a receipt with delivery and can email a copy upon request.