Terms & Conditions

  • IMPORTANT DISCLOSURES & INFORMATION CATERING POLICIES

 

            Please check if your facility offers catering service. If not, please feel free to use the “pick up” option

 

            Operating Hours: Check your local facility. This is when we are ready to receive catering orders.

 

            Orders must be confirmed with no further changes by 9:30am the business day before the event. Orders received after 10:30am for the following business day will not be accepted. You can still utilise the “Pick Up” option on our website.

 

            Acceptable Payments. All catering orders must be confirmed by either having a registered user with valid cost center in their profile or by providing a credit card number in advance. Any orders not conformed with the above may not be processed.

 

            Payments are processed the day of the event. Orders over $500 require a 50% deposit due to book the event (not needed when using an approved cost center).

 

            For beverage services, all cups, creamers, sugars, stirrers, etc. are provided at no additional cost.

 

            Tips: All Tips are optional. We only accept tips with check and credit card payments. We do not accept cash tips.

 

            Cancellation Policy Catering orders canceled after 10:30 am the business day before, may incur a 50% cancellation charge for the order. Orders canceled same day as the event, will be subject to the full amount.

 

            Fees - There is a 1% processing  fee on all online  orders. Fees are charged to offset the additional expenses, including insurance, gateway processing, secure transactions Etc.

 

            Catering/delivery Charge - There is 20% catering charge on all catering orders. The charge is to offset labor, insurance , maintenance and equipment.

 

            Delivery time/clean up time change on the day of the event incurs a $30.00 fee. Clean up fee is $30.00.

 

            Orders outside the facility’s operating time frame need email special approval. These will incur a $30.00 fee per hour for every hour after the facility’s closing time . Weekend catering requires a $100 minimum.

 

            Delivery Policy - Orders will be delivered up to 30 minutes prior to specified time. Free delivery on all catering orders on ZoomCaffe’s building locations.