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Terms & Conditions

PLACING YOUR ORDER

  • Orders can be placed Monday through Friday, 9 a.m. – 5 p.m.
  • Phone: 515-422-5108 | Fax: 515-422-5121 E-mail: catering@gatewaymarket.com
  • Minimum of 24-hour notice requested on all pick-up orders. Deliveries are scheduled on a first-come, first-serve basis and subject to availability. It is recommended that you place your order at least 72 hours in advance if planning for a delivery.

PAYMENT & DELIVERY

  • 24-hour cancellation notice is required to avoid 35% cancellation fee.
  • Orders may be picked up at the Customer Service register on the grocery side of store from 7 am until 8 pm daily.
  • $50 minimum for all delivery orders (excluding floral).
  • $15 delivery fee for most destinations within the Des Moines metro (Mon-Fri). Additional $25 delivery fee for locations outside of the metro within a 45-mile radius. The same fees apply to pick-ups of rental items and are in addition to the delivery charge. Staffed events that are 20-30 miles from Gateway Market will incur an additional mileage fee of $50, and those 30-45 miles will incur a $100 mileage fee. 
  • Deliveries after 5 p.m. and on weekends are $25.
  • Payment is due in full prior to delivery. We accept all major credit cards, corporate checks, cash and Gateway Market house accounts. Personal checks are accepted with prior authorization. 
    All pickup orders require advance payment if placed online or a credit card on file (if placed via email or over the phone) in order to pay at time of pickup.
  • Menu items, packaging and pricing are subject to change.

VENUES

  • Visit our website for a complete list of catering venues:
    gatewaymarket.com/catering
  • Certain venues may incur additional labor charges or a venue fee. Please check with a catering coordinator for further details. 

GENERAL POLICIES

  • Disposable place settings are included in the pricing for all deliveries/pickups of breakfast/lunch buffets. Please let us know if you require any place settings or serving utensils for appetizers, side dishes or desserts. Upgraded disposable tableware (clear 9” and 6” plates, reflective silverware, GWM logo cocktail and dinner napkins) is +$.25/guest; a china place setting (10.25” or 6” china plates and appropriate flatware rolled in a black or white linen napkin) is +$1.50/guest.
  • All pick-up or delivery orders are presented on black disposable serving trays or bowls for cold items and foil pans for hot items. Ceramic platters or bowls are available upon request, subject to availability and additional rental fees.
  • Additional charges will apply for chafing dishes, glassware, linens or china cups and saucers. These items are only available for delivery orders. Please see our website for further pricing information.
  • Set-up or pick-up of catering items will incur additional fees.
  • Servers, bartenders and set-up/tear-down staff are available upon request for events of more than 50 guests and are required for plated meals. Staffing is recommended for our dinner and appetizer buffets of more than 50 guests.
  • Many venues have policies requiring catering staff to be on-site throughout the event, so please check with your venue contact
  • A 20% service charge will be applied to all staffed events. Staffed events of less than 50 guests are subject to minimum guest fees: $100 for events Sunday-Thursday and Friday/Saturday luncheons, and $200 for events on Friday and Saturday after 3 p.m.
  • Staffed events require a signed contract and $500 deposit to secure the date.  Please speak with a catering coordinator for further details or view our event contract online.
  • Tastings for up to six people are available for staffed events and require a nonrefundable $20 tasting fee if no deposit has been placed. The fee will be applied toward the final event balance once a deposit is made. Tastings are generally available between 9-10 am and 1:30-6 pm (excluding Tuesdays) during the week. Saturday tastings are generally scheduled between 2-5 pm and are subject to availability. Please contact a catering coordinator for an event form at least two weeks prior to when you would like to schedule a tasting. Your tasting menu must be received three days in advance (or tasting is subject to rescheduling) and can include up to twelve menu items.