1. ABOUT US
1.1. This site is operated by Saltire
Hospitality Ltd, company registration number SC208776, registered offices at
45-46 Saltire House, Dryden Terrace, Loanhead, Edinburgh, EH20 9JL. Our VAT
number is GB 762109934
2. ORDERING
2.1. Orders must be completed
online no later than 48 hours prior to the requested delivery.
2.2. Your order will be confirmed
by e-mail. Please ensure you check receipt of your order confirmation to ensure
your order is correct. Should your order confirmation be incorrect please
contact our Saltire Hospitality sales team immediately on 0131 333 0131, (open Monday
to Friday 9am to 5pm), as any errors cannot be amended more than 48 hours prior
to the delivery.
2.3. A minimum order value of £100.00
(a hundred pounds) applies for any orders to be processed, please check your
delivery address meets with our perimeter of delivery prior to placing your
order. A £20.00 delivery charge will apply to orders with an order value under
£150. A £10.00 delivery charge will apply for all orders over the order value of £150.
2.4. Deliveries outside of our postcode
perimeters are by prior agreement only. Please contact our sales team who will
be able to advise further.
3. PRODUCT AVAILABILITY,
SUBSTITUTION & ALLERGENS
3.1. Saltire Hospitality Ltd reserves
the right to substitute products without notice or reason of similar value and
type.
3.2. Allergen Information is
provided within the product description. From time to time products and recipes
change so we advise you to check the allergen information at time of order.
4. PRICE & PAYMENT
4.1. All prices stated are not
VAT applicable, with the exemption of soft drinks and delivery fee which are
applicable to VAT at the current rate of 20%.
4.2 Payment should be made by
credit card or bank transfer. If you are looking to order on a regular basis
and therefore wish to set up a credit account, please contact our Sales team at
0131 333 0131.
4.3. Where applicable, we will be entitled to
charge interest at a rate of 5% per annum above the base rate of the Bank of Scotland
on invoices that are past due. Interest will be calculated daily from the date
payment became due until the date of payment.
4.4. We reserve the right to
revise and amend pricing at any time.
5. CANCELLATION
5.1. Should you need to cancel
your order, please do so via your online account or contact our Sales Team by
phone before 48 hours prior to your
delivery. If you cancel after this time, the order will be charged in full.
5.2. Any refunds due for
cancellations will be refunded in full (less costs) to the account they were
paid from within 21 days.
6. DELIVERY
6.1. All orders will be delivered
to the main reception, or other area as specified by you (specific delivery
instructions must be agreed in advance and may incur additional charges).
6.2. All orders should be checked
for accuracy as a signature will be required for proof of delivery and
confirmation that the order has been received in whole.
6.3. Orders are delivered Monday
to Friday (excluding December 25th & 26th and January 1st & 2nd).
Saturday and Sunday is available on request, please contact our sales team who
will be able to assist you further.
6.4. Where there is a need to
blackout dates in addition to those mentioned in 6.3, we reserve the right to
do so without prior notice.
6.5. We will make every effort to
deliver orders within the time slot selected, but in the event that we fail to
deliver within this time slot we will not be held liable for any costs,
expenses, loses or damages incurred to the buyer or third party.
7. PERSONAL INFORMATION
7.1. We will use your personal
information in accordance with our privacy policy. Please read our Privacy
policy for more detailed information.
8. CHANGES TO TERMS AND
CONDITIONS
8.1. We reserve the right to
amend and update our terms and conditions at any time, but this right will not
affect orders placed on the proviso of the existing term and conditions.