Terms & Conditions
We provide a wide range of hospitality services. Whether you are organising a meeting, a training session or a formal event we can help. Our menus can be viewed online and booked by authorised staff.
If you are planning a specific event and would like advise please contact us on the number below.
Our chefs would be happy to customise a special menu for your event based on your budget, tastes and guests’ dietary requirements.
HOW TO ORDER
Please allow a minimum of 24 hours notice to book beverage orders and 72 hours for food orders. Bookings can be made via Spoonfed or if you require specific requirement, please email uoshospitality@elior.co.uk
HOURS OF SERVICE
Prices apply for hospitality booked between 8.00am and 4.00pm Monday to Friday.
We are happy to provide catering at other times, however, additional staff charges may apply. Please contact us on the details above for a quote.
CANCELLATION
To cancel an event, written confirmation must be received, 24 hours prior for beverage orders and 48 hours for food. Failure to provide written notice may result in the full cost of the event be charged. DELIVERIES It is the client’s responsibility to arrange admittance at the point of delivery and to ensure that rooms are accessible. If the room is not accessible the order will be left outside the specified room, the Hospitality Department is unable to take responsibility for any items that subsequently go missing. Please ensure that you have provided sufficient table space for us to lay out your catering order at your venue.
Occasionally at peak times alternative time slots may be offered.
Please note: it is not possible to deliver certain hot items to specific areas on campus; we will notify you on confirmation if this is the case.
We adhere to strict food safety guidelines and therefore all food will be collected two hours after service.
HOSPITALITY SERVICE EQUIPMENT
All hospitality equipment is the property of Elior UK. This equipment is reusable and must not be removed. Any equipment missing after an event will be added to your invoice.
TERMS AND CONDITIONS
Minimum charge for each catering delivery is £10.00.