Terms & Conditions
Terms &
Conditions
Ordering
Please place orders via the online ordering system (https://api.getspoonfed.com/874/elior-lakeside-north-harbour/)
Once placed and fully processed a confirmation email will be sent to the
organisers email address. Upon receipt of the order it will be of the
understanding that the budget holder has agreed to the order. If
pre-authorisation or an financial agreement has not been sought, the
individual who has placed the order has an obligation to pay.
If you do not receive a confirmation email please assume we have not
received your request.
All prices are inclusive of delivery and collection only. If you require a staff member to be present for the duration of your event then please contact us for a quote.
Late Ordering
Orders received less than 48 hours prior to the function cannot be
guaranteed although every effort will be made to fulfil your request, by
calling us on 02392 313944. Bookings received within this period will incur a
late booking charge of £6.00
Please note that alterations/substitutions of menus/items may occur for
late orders due to stock and supply issues.
Cancellations & No Shows
Any cancellations of orders within 24 hours of delivery will result in a 100% charge being applied.
Service Hours
Monday – Friday, 0800 – 1500
Functions outside of these hours should be booked at least 1 week prior
& a labour surcharge may be added. Labour charges are determined based on
the individual booking and will be calculated specifically for your event. If
you are planning an event and would like a bespoke quote please contact a
member of our team who will be more than happy to help.
Delivery
Due to the logistics and nature of delivering hospitality we reserve the
right to deliver up to 15 minutes prior to you requested booking time.
Please ensure a sufficient number of tables are available specifically
for catering to allow prompt delivery to your event. Without tables we may be
unable to deliver.
Any equipment losses or breakages will be recharged to the customer.
Invoices & Receipts
All invoices and receipts will be sent out by email for customers. It is
the customer responsibility to ensure that the address entered is correct.
Any requests for duplicate invoices and receipts will receive a £10
admin charge.
Allergen Aware
Allergen information shown on the website is advisory, as substitute
items may be used. For more information please contact a member of staff.
Specific dietary requirements
Our menus are compiled as a guide and our most popular dietary
requirements alternatives are shown under the section dietary requirements. We
are however able to cater for specific dietary requirements with sufficient
prior notice. We have a team of experienced professionals from the catering
industry, who will be pleased to discuss any specific or individual
requirements you have.
Contact
Catering Office: 02392 313 944
Email: Lakeside.Hospitality@elior.co.uk
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