Terms & Conditions
Required
from our customers
Bookings
can be made on Spoonfed where all information is listed. Please find the Spoonfed
website here:
https://api.getspoonfed.com/1166/university-catering-service/login/. Note:
please book your order to arrive 30 minutes before it is required and make
sure there is suitable access to the room and a table provided for it to be set
up on.
Confirming
your booking
Once
your order has been confirmed you will be sent an email detailing the items
ordered and the delivery details. Please check that all of the information on
this email is correct.
We
do ask that when booking you give as much notice as possible, preferably three
working days, but we understand that occasionally bookings need to be made at
the last minute. We will do our best to deliver at short notice but this may
affect the items you are able to order and may incur a surcharge. To make a
late booking, please contact the Hospitality Administrator via email
(conferences@admin.cam.ac.uk) because you cannot make a booking on Spoonfed
with such late notice.
Allergens
and special dietary requirements
We
have a full list of ingredients and allergen information for all. We can cater
for most dietary requirements, as highlighted in the online booking, but
please ensure you state dietary requirements on your booking form, too (this is
in one of the final stages of the Spoonfed order).
Delivery
& Minimum orders
For
all events we use 100% compostable trays, plates, cutlery and cups. If you
require china for your event please do state this on your booking form. We
supply china up to numbers of 100 people to an easy accessible room within your
designated building. To provide china above 100 there will be an extra charge.
When
having a lunch only, we will NOT come back to collect plates because they are
all compostable disposables, which means they can be disposed of in food waste
bins.
All
orders start from £100 unless in a site where a UCS café is based.
Staff
Charges
There
are no delivery or setup charges for deliveries within our core operating
hours, which are 8.00am to 5.00pm Monday - Friday.
For
staff to stay and serve events during these hours charges are £20.00 per hour
for a minimum of 3 hours. Please ask a member of team to help with a quote if
service is required.
For
food orders outside of these times please speak to a conference advisor who
will be happy to supply you with a quote. The rates are Mon-Fri outside core
hours £25 per hour per member of staff for a minimum of 3 hours.
Sat-Sun
£45 per hour per member of staff for a minimum of 3 hours.
Final
Numbers
Please
confirm numbers two working days before event. We understand that things can
change and we will try to accommodate where possible, however
increases/reductions may incur a charge.
In
the event that a confirmed booking is cancelled, or the numbers reduce the
following charges will be applied:
• More than four weeks but not more than
12 weeks: 20% of the total cost charge.
• More than five working days but not
more than four weeks: 50% of the total cost charge.
• Within five working days: 100% of the
total cost charge
Cancellation
of a conference
In
the event that a confirmed booking is cancelled, the following charges will be
applied:
• More than 13 weeks but not more than
26 weeks: 20% of the total cost charge.
• More than 14 days but not more than 13
weeks: 50% of the total cost charge.
• Within 14 days: 100% of the total cost
charge.
Prices
Please
be aware that all prices are subject to change throughout the year.