Terms & Conditions
DISCLAIMER : All our food is prepared in a kitchen where nuts , gluten and other known allergens maybe present. Please note we take caution to prevent cross-contamination, however, any product may contain traces of nuts and other allergens as our entire menu is produced in the same kitchen.
Our current policy has the following liability cover –
Public and Products Liability - £5,000,000 Indemnity
Employers Liability - £10,000,000 Indemnity
Under the public & Products liability section there is an endorsement which excludes claims arising out of nut allergies.
Data Protection
We will process any personal data collected from the Customer for the purposes of administering the booking for the Event. We may also process such data to provide the Customer from time-to-time with information on other services that it provides and other events organised by us if we feel that it will be of interest to the customer. We will not give your details out to any third parties
Delivery
Please book your order to arrive 30 minutes before it is required.
If you have refrigeration facilities we are happy to deliver as early as 9.00am.
Confirming your booking
Once your order has been confirmed you will be sent an email confirmation detailing the items ordered and the delivery details.
We do ask that when booking you give as much notice as possible, preferably five working days, but we understand that occasionally bookings need to be made at the last minute. We will do our best to deliver at short notice but this may affect the items you are able to order. To make a late booking, please contact Lemonthyme by phone 01223 501903 or email info@lemonthyme.co.uk because you cannot make a booking on Spoonfed with such late notice.
Allergens and special dietary requirements
We have allergen information for all menus. We can cater for most dietary requirements, as highlighted in the online booking, but please ensure you state dietary requirements on your booking form, too (this is in one of the final stages of the Spoonfed. Ordering system.
Delivery & Minimum orders
All orders start from £50.00.
All our food will be delivered in refrigerated vans.
Final Numbers and cancellation
Please confirm numbers five working days before your event. We understand that things can change and we will try to accommodate where possible.
Cancellation received with less than two working days (48 hours ) notice prior to the event – 85% of the total event cost will be charged.
All goods and ingredients are offered subject to availability. If an item becomes unavailable or it is of insufficient quality for a client’s function, Lemonthyme reserves the right to make a substitution. Wherever possible the client will be notified of any changes in advance.
Prices
All prices are subject to change throughout the year.