Terms & Conditions
Contact Us
Monday - Friday � 9am - 4pm
� (713) 743-2202 � catering@uh.edu
Online Ordering
The online ordering tool Spoonfed accepts orders up to 72
hours or 3 days in advance. Customized ser vice and menus will require 7-10
business days for creation and pricing.
Policies & Procedures
To ensure the optimal selection and the best possible ser
vice, we kindly ask that events are booked at least seven business days
inadvance. We understand events arise unexpectedly, and we will do our best to
accommodate your needs. If an order is placed less than 72 hours in advance, a
$15 late charge will automatically be added to your invoice.
Order Minimums
If an order does not meet the minimum guest count or minimum
quantity count, an additional charge of $25.00 will be applied.Please refer to
the catering guide for minimum orders on menu items.
Center Pieces & Gift Baskets
To provide additional assistance for our guests, we are
adding options to order center pieces and gift baskets on our website. We will
have an option of 3 pre-made centerpieces to choose from, at an additional
cost. We will also provide options for 3 pre-made gift baskets to choose from,
at an additional cost. Orders must be placed 7-10 days before event date.
Final Guarantees/Confirmation
We kindly request a confirmed number of guests or any
changes to your order to be specified 3 business days before the event. This
number is considered the guaranteed guest count. The final guest count cannot
be reduced within the 72-hour timeframe before the event. Guest count can be
increased. The price and menu may vary for the increased numbers, as these are
based on product availability. If your catered event is less than $1200, a
confirmation approval is required through Spoonfed. When the event totals over
$1200, we kindly require a signed Banquet Event Order (BEO) to confirm your
catered event.
Cancellation Policy
Cancellations must be made five business days before the
contracted event date. Cancellations must be made in writing, three business
days before your event. A 50% charge will be assessed if a cancellation is made
within 48 hours of the event. If cancellation is made less than 24 hours before
the event, the client is responsible for the full amount.
Service Fee
A 20% service fee will be charged for all event orders. This
will cover the setup and take down costs associated with a staffed event (4
hours). Additional labor fees of $36.00 per hour, per attendant will be applied
for a staffed event past the four-hour mark.
Catering estimates 1 server/attendant to 40 guests for a
buffet event. Any additional personnel requested by the client to be at the
event will be charged according to the following scale:
• Chef Attendant:
$50.00 per hour 2 hrs. minimum• Server:
$36.00 per hour 2 hrs. minimum•
Bartender FOH: $40.00 per hour 2 hrs. minimum
Delivery Orders (Lunch Boxes )
A flat delivery fee of $30.00 will be charged for up to 200 box lunches. For delivery orders over 200 box lunches a 10% service charge fee will be added to the order.
Pick Up Orders
For pickup orders from the catering kitchen, no service
charge fee will be charged.
Service Ware and China
All disposable ser vice ware will be furnished as an
accompaniment to all items purchased. We provide high-quality disposable paper
ware or eco-friendly products. There is an additional cost to ser vice ware
that is requested and not our standard. China is available upon request, and
the order to be placed 5-7 days in advance. China fees are applicable and
include flatware, salad/entrée/dessert plate, and beverage glass. A fee will
apply for the special request.
Linen
Tablecloths are supplied for all food and beverage ser vice
tables at events. Tablecloths for non-food tables are available
(size 86*152, not floor length) for an additional $6.99
Billing
A credit card is required for all catering orders (ex ternal
guests). Order will automatically be charged the next business day, following
your event. University of Houston departments can use the voucher payment
method for all orders. A voucher payment must be processed within 30 days of
your event.
Any approved direct billing will be assessed a 5% late
charge if the invoice is not paid within 30 days of the event and an additional
5% late charge will be added for each additional 30 days the bill is unpaid.
Full payment is required before the events, except for those hosted by a
University of Houston department.
Tax-Exempt
We request tax-exempt forms be emailed to catering@uh.edu
five business days before the event.
Special Diets & Dietary Restrictions
Special diets are accommodated upon request, we kindly
request that your needs be submitted as soon as possible.
Alcohol Service
All alcohol services must be provided by the University of
Houston – Dining Services & Fresh Fork Catering, the holder of the liquor
license. The reserving party must complete a Registration of Alcoholic Beverage
Distribution Form through the Dean of Students Office for review and approval
when University of Houston students are expected or anticipated to attend the
function.
We do not provide alcohol for events that are serviced by
outside caterers.
Forms are available from Student Centers Conference and
Reservation Ser vices or via the University of Houston website, under the Dean
of Students Office link: http://www.uh.edu/dos
TABC requires the form be completed a minimum of 15 business
days before the event in which you are requesting alcoholic beverages to be
sold. If the event is outside Student Center South, we require notification
within 20 business days of your event to receive the necessary permit in time to
avoid expedited processing fees. Submissions of a Temporary Event Authorization
request are subject to the following late filing fees (paid to TABC) if
submitted less than 10 business days before the start date of the event:
• $300 for
applications received nine to seven business days before the event
• $500 for
applications received six to four business days before the event
• $900 for
applications received three to one business day before the event
Client is required to provide a credit card for the TABC
application to gain the permit. All Alcoholic beverages sold will be served by
a TABC certified bartender. The bartender must refuse service to anyone
underage and must ask for proof of age for anyone under 30. The bartender is
required to refuse ser vice to persons who are not conducting themselves in an
orderly manner or appear to be intoxicated. University of Houston Dining Ser
vices and Fresh Fork Catering reserve the right to refuse alcohol service to
any individual for any reason, and to shut down and remove the bar at any time
if we deem necessary.
Safety
For the health and safety of our guests, it is our strict
policy that all food must remain with the catering department at the end of the
event for proper disposal. Unless specifically ordered and contracted as
carry-out items, no food or related products may be removed from the ser vice
area, except by authorized representatives of the catering team. The Catering team cannot provide containers
for packaging leftover food. Our policy prohibits us from allowing guests to
remove any remaining food or beverages. If food is removed from an event, the
catering department isn’t responsible or liable for the quality or safety of
these items.