Terms & Conditions
Ordering from ‘Food to You’
At Food Fellows, we believe that where possible the best way to delicious, tasty food is by using locally sourced ingredients from trusted suppliers and producers. Whether it is a small informal buffet, a working lunch or some sweet treats with coffee and tea, our ‘Food to You’ menu offer a range of choices whatever your event. ‘Food to You’ is only available to order by University departments.
Standard operating hours
Our standard operating hours during term time are Monday to Friday (excluding Bank Holidays) 8.30am-5pm, and during these times the minimum order value is £40. Our standard operating hours over weekends during term time are 8am-5pm, and during these times the minimum order value is £160. All bookings should be placed via Spoonfed address If you have a booking for outside these standard operating hours or any questions, please contact the conferences and events team: info@email@example.com
Before placing an order, please ensure that you have the budget holder’s permission and have read the University’s Expenses Policy:
Booking review and amendments
Once your order has been placed online, you are able to log back in and view/amend/cancel your order as required up until five clear working days prior to your order is booked for delivery. After that point, you are not able to amend or cancel your order, and you will be charged for it as placed.
Prices are correct until 31st July 2023.
Payment will be made via monthly journal by supplying the full cost centre details at the time of booking.
All orders need to be confirmed 7 full days prior to delivery. Bank Holidays and University closed days need to be booked by agreement.
We understand that sometimes you may need to cancel an event or reduce numbers. The following is a guide to cancellation charges:
- Outside of the 5 working day window, no charge will be incurred
- Within the 5 working day window, the order will be charged in full
We will make every effort to deliver your order on time. If for any reason this is not possible, we will keep you fully informed of any delays. To allow us to do so, we would request that a contact name and number is made available at the time of placing your order.
We recommend you select a delivery slot at least 15 minutes before the order is required. Please note that on exceptionally busy days deliveries may be made up to 30 minutes prior to your requested time. Please allow for early deliveries when making your room booking.
It is your responsibility to ensure suitable tables are available, and please ensure that the room/venue is accessible for the delivery staff. If the room is locked, or catering is to be delivered outside a room, please ensure that a table or trolley is available for the delivery to be placed upon.
Food Fellows cannot accept any responsibility for any shortages or errors if the booking is received, at the time of delivery, by anybody other than the organiser or a nominated representative. We aim to deliver your order no more than 30 minutes before it is required.
Food Fellows will ensure that the correct allergen information is provided for all products listed. It is the booker’s responsibility to ensure that the correct products are ordered to meet specific allergen requirements.
Under the Food Safety Act 2008 It is the customer’s responsibility to ask about allergen information, once products have been purchased it is no longer the responsibility of Food Fellows.
At Food Fellows, we care about the environment and know you do too. That’s why we no longer provide tablecloths and kindly ask that you recycle any items that arrive in cardboard packaging when clearing your room. Please also dispose of any waste in the bin bags provided.
We will collect any equipment which came with your order on the same day as delivery, or the following day. Food Fellows operating hours are between 8.00am and 5.00pm
If our delivery team has to clear a room on collection, a charge of £20 will be made with payment coming from the same cost centre whose details you supplied when placing your booking.
Sale or return
Due to the current climate the University has had to review its sale or return policy. At this time, we are not able to offer sale or return and will charge in full for all delivered items. Please ensure you take any unopened items with you at the end of your event, otherwise they will be cleared by the catering team. Fresh food items need to be disposed of to comply with Food Safety Regulations, after your event has finished. Food taken away from the event will not be the responsibility of Food Fellows. Any concern or queries regarding Food Safety please contact firstname.lastname@example.org
Allergens and specific dietary requirements
Please be aware that our food is prepared in kitchens that contain gluten, nuts, and other allergens. We cannot completely guarantee that there is no risk of cross contamination. It is your responsibility to inform Food Fellows of any specific dietary requirements in advance of the event. All of our food is labelled with allergen information. If you require any further details, please contact a member of the team by email at email@example.com
Changes to orders due to supply issues
Unfortunately, due to increased pressure on our suppliers there may be times when products are unavailable, if this happens Food Fellows will contact you with as much notice as possible and advise of any substitutions.
All equipment remains the property of The University of Birmingham – Food Fellows. A replacement charge will be incurred if items are not available on collection
- Tea / Coffee Flask £35
- Carafe / Jug / Bottle £10
- Delivery Crate £10
Thank you for booking with us.