Terms & Conditions
Catering Office:
- The Catering Department office hours are Monday-Friday 9:00am-4:00pm. Closed all major holidays.
General Payment:
- Credit card (per order) is the preferred payment method. Alternate payment methods will be approved on a per-customer basis.
- All orders (unless otherwise agreed upon) will require a credit card preauthorization at 120% of the expected order total.
- Additional amount authorized will back out upon completion of food delivery/pickup provided no changes have been made to the original order detail.
General Ordering/Detail:
- Orders can be placed online through the online ordering platform or placed via email/phone. Orders are not confirmed until customer receives an order confirmation email.
- Pick-a-Bagel has the right to cancel any order at any given time due to, but not limited to: weather, delivery accessibility, general product availability, etc. Pick-a-Bagel will notify the customer as far in advance as possible should a cancelation be necessary.
- All food images displayed on our ordering platform is standard presentation. However, due to seasonal availability, purveyors supply, supply chain, and other underlying factors, product may present differently/substitute one-off ingredients where necessary.
- If a delivery address is outside our standard delivery zone (determined by Pick-a-Bagel) additional fare/fees may apply for delivery services.
- Orders will not qualify for delivery if the order subtotal is less than $200.
Cancelations:
· SAME DAY ORDER CANCELATIONS (requested by customer) will not be accepted/approved.
o The ordering party (client) will be charged in full, regardless of delivery cancelation
· All orders need to be canceled 24hours/1 business day prior to expected delivery for a 100% credit card refund, prior 4:00pm.
· Rescheduling a delivery date of an order day of expected delivery will not be approved.
· Pick-a-Bagel will accept alternate address delivery (within 24/1 business day of expected delivery) provided the original accepting party is not available, no fault will be taken for a delivery arriving later than the expected time due to delivery re-routing, additional delivery fees may occur.