Terms & Conditions
Online Ordering Process
In order to place an order with Sweetfin (we/our) the Customer (you):
1. Must have an active account.
2. Must only Order for yourself or your employer or any other organization for which you
have been given authority so to do.
3. Must provide (for Orders to be Delivered), an address with zip code, delivery time and
delivery date. The zip code must be within our agreed delivery zones, otherwise we
reserve the right to refuse sale. Delivery dates and times must be compatible with the
delivery open times.
4. Must place an order equal to or higher than the minimum order value.
5. You may add Order Notes and Delivery Notes following the selection of food, and we will
do our best to comply with reasonable requests. You must select a delivery address (for
Orders not to be collected), and may add optional delivery information. You must input
or select a billing address.
6. You may choose to make payment On Account provided that we have accorded that
facility to you, or by credit or debit card.
7. In order to place an order, you must agree to these Terms & Conditions, which are
available at any point during the order process.
8. No abusive or offensive language will not be tolerated, and Sweetfin may suspend or
terminate the account of you in question.
Receipt of Order
All customers will receive email confirmation of their order automatically following the order
being placed. The email confirmation will include full breakdown of items and costs involved in
the order, the total cost, the delivery date, the requested delivery deadline and location, for
Orders to be Delivered.
Amendments to Order
Any changes to an order must be notified to us as soon as possible. All efforts will be made to
accommodate changes but we reserve the right to refuse changes requested within 24 hours of
the Order time.
Refunds
If the products or service you receive are incorrect or do not meet the standards of Sweetfin,
you may be entitled to a full replacement of order, a refund or partial refund. you must contact
Sweetfin within 3 working hours of delivery of goods with details of any perceived deficiencies.
NonReturnable
For reasons of hygiene and public health, exchanges are not available for food items.
Lead time and Deliveries
We require Online Orders to be placed by 3pm the day prior to the order. Additional delivery
costs may apply if you are outside a specified delivery zone.
Product Descriptions
Sweetfin attempts to be as accurate as possible however we do not warrant that product
descriptions or other content is accurate, completely reliable, or error free.
From time to time there may be information on Sweetfin that contains typographical errors,
inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update
information at any time without prior notice (Including after you have submitted your order). We
apologies for any inconvenience this may cause you.
Pricing and Sales Tax
Prices and availability of items are subject to change without notice the prices advertised on this
site are for orders placed and exclude sales taxes and delivery. Sales Tax will be charged in
accordance with the prevailing tax laws.
Cancellation Fee
Orders cancelled 4 or more hours prior to the order time will incur no charge. Orders cancelled
with less than 4 hours notice may be charged up to full price.
Copyrights
All content includes on the Online Ordering site such as text, graphics logos button icons
images audio clips digital downloads and software is protected by copyright laws.
License and Site Access
Sweetfin grants you a limited license to access this site. This license does not include any
resale or commercial use of this site or its contents, nor any collection or use of any product
listings descriptions or prices, nor any derivative use of this site or its contents, nor any
downloading or copying of account information for the benefit of another merchant nor any use
of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any
commercial gain.
Sweetfin Address
The address of Sweetfin is provided on all pages of the online ordering site.
Emailing Sweetfin
The contact email address for Sweetfin is catering@sweetfin.com
Languages
This website is available only in English.
Privacy Notice
See our Privacy Policy click here