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Terms & Conditions



All catered food and beverage served at the Mount Royal Campus is to be provided by Mount Royal Catering Services.

In accordance with health regulations, any leftover food and beverage remains the responsibility of Mount Royal Catering Services and may not be removed. Our food safety policy requires the removal of all food products from the catered event by event staff only.

All prices are subject to a 15% service charge and 5% Goods and Service Tax. A catering delivery will incur a 10% charge for any food and beverage drop.

Menu details must be confirmed ten (10) business days prior to your event to ensure product availability. Menus can be customized to suit any requirements.

The client must provide in advance the breakdown of each entrée selection to the Event Planner. Menu prices, service charges and tax are subject to change to reflect current market conditions.

Mount Royal Catering Services must be notified of the final guaranteed number of guests attending 72 business hours prior to the event. The client will be charged for the guaranteed number, or the actual number served, whichever is greater.

Buffet service will be restricted to a maximum one and a half (1.5) hours. Once the menu is confirmed, we recommend that you advise your guests of the menu you have selected should guests attending the function have any special dietary requests or food sensitivities that may require special meal requirements. Mount Royal Catering Services must be notified at least 72 business hours in advance with the names and dietary requirements of the guests that require special catering needs, and we will make the necessary arrangements to accommodate the guest requests.

MINIMUM ORDER: We are currently requesting a 12-person minimum on any order, or a minimum spend of $250 prior to delivery and applicable taxes. For small group orders please contact our office at 403-440-6330 to discuss other options through our retail platforms.

CANCELLATIONS: Cancellations are required to be received in a timely manner; we understand that things happen and sometimes are out of your control. However, a minimum of 24 hours’ notice must be given to avoid cancellation fees. For large scale events and special orders for over 100 people cancellation must be received within 5 business days. Less than (5) days from event date: 50% of estimated order value.

LABOUR RATES: Extensions requested for hours outside the scheduled event time are subject to additional labour charges. Additional labour charges may also be assessed on Canadian Statutory Holidays.

STAFFING: The appropriate amount of service staff & chef will be included and supplied for functions. Additional staff may be requested, charges will apply. Catering Staff: (4 hours minimum) $30 per hour Chef: (4 hours minimum) $40 per hour

SPECIALIZED LINEN AND EQUIPMENT: Specialty equipment or linen requirements outside of the normal black and white varieties must be requested fourteen (14) business days prior to the event and will be subject to availability. Any specialty linen requests will also be subject to an equipment rental fee. Chartwells will provide linens for events where no food service is required (tradeshows, performances, table coverings only) within the Spoonfed ordering system. 10-days’ notice is required if a large quantity of linen is requested. Linen only orders will be billed at a rate of the cost $3.00 per tablecloth and can be pick up from the catering office (J212). Linen deliveries, set-up and clean-up will have additional charges.

SPECIALTY MENU ITEMS: With Compass support, our Chef will utilize the resources and will work with expert when it comes to other specialty menu items. This includes Indigenous and other ethnic menus.

China service will be provided for all staffed services unless otherwise requested.