POLICIES
We consider it an honor and privilege to serve both you and your guests. We take pride in making your event a complete success. And are available every step of the way to assist with your catering needs.
Ordering Lead Time
Please place your orders at least three business days prior to your event when serving 25 people or less. Five business days are required for larger conferences and events. We will make every effort to accommodate last minute requests (charges will apply), but this lead time is necessary to ensure fresh ingredients and adequate staff are available. Orders must be confirmed two business days before the scheduled event.
Menu Selection
Our team is prepared to assist you with all your event needs. Custom menus will be priced accordingly depending on product availability and labor demands. We will assist you with all dietary needs required. Special meals such as requests for Halal meals require special attention and advanced notice.
Chartwells Quality Assurance Policy
Safety is our first concern. Our company policy is to ensure safe food handling at all events. Any food consumed that has been in the food danger zone could potentially be hazardous to everyone's health. Therefore, we are unable to provide any containers to take out remaining food at the end of any event. Please contact us for further details.
Catering Minimum Orders
Orders less than $50.00 will have a delivery fee of $20.00 plus tax applied to their order.
Linens
Table linens are provided with all food display tables such as at a buffet station. Guests table linen services is provided with conference breaks and meals. Seating tables that require linens without meals and breaks purchased will be $9.00 per tablecloth. Please note additional linen charges may apply when reviewing your event. When booking with Conference Services, if additional tables are required with linen an additional cost of $9.00 per linen and $25.00 per table skirt will be added to billing.
We consider it an honor and privilege to serve both you and your guests. We take pride in making your event a complete success. And are available every step of the way to assist with your catering needs.
Guaranteed Numbers
Confirmation and guarantee of the number of guests will be required three business days prior to your event. You will be financially responsible for your guaranteed number, or the actual number of meals served, whichever is greater.
Taxes and Gratuities
Prices do not include applicable taxes. All gratuities are left to the discretion of the client.
Cancellation Fees
If in the event you require to cancel your bookings 7 business days (M-F) from the event date is required for no charge.
48 hours cancellation notice on coffee breaks, and cold lunches may accrue no cost where possible.
University Closures and Inclement weather will be examined on a case-by-case basis and fees may accrue.