Terms & Conditions
Catering and Regular Corporate
Customers
To enhance our valued customers experience, we can
offer a credit facility that allows them to enjoy a 14-day credit period for
settling their bills. This policy applies to:
Eligibility for Credit:
To be eligible for credit, customers must be reputable
businesses, must have appropriate references (from other customers, staff
member, owners etc) and must have a positive payment history. We don’t give
credit to individuals. Clients eligible for credit must have monthly purchases
of over €300.
Credit Period:
a. The credit period
provided is 14 days (10 working days) from the date of the bill.
b. All payments must be
made within the stipulated credit period to maintain credit privileges.
Payment Options:
We accept the following payment methods for settling
credit accounts:
1. Cash: Pay
the bill amount in cash directly at the restaurant.
2. Debit or
Credit Cards: We accept major credit and debit cards for payment.
3. Bank
Transfer: Transfer the bill amount to our bank account.
4. Online Payments; we will share a link with the
customer to settle via JCC
a. For online payments and
bank transfers, include the invoice number as a reference.
Late Payment Charges:
1. Payments
received after the 14-day credit period will be considered overdue.
2. Overdue accounts will incur
i. a late payment charge
of 1% on the outstanding amount for every day the invoice remains unsettled,
and
ii. a minimum €10 collection charge
3. We reserve
the right to take appropriate legal action or engage collection agencies for
the recovery of overdue amounts.
4. We can
accommodate client queries or discrepancies regarding our invoices within 5
business days of the invoice date. After that period we will consider the
amount fully due.
Billing Inquiries and Disputes:
1. We can
accommodate client queries or discrepancies regarding our invoices within 5
business days of the invoice date. After that period we will consider the
amount fully due.
2. We will
promptly investigate the matter and provide a resolution or clarification.
Termination of Credit Privileges:
1. We will
terminate or suspend credit privileges for customers who consistently fail to
settle their bills within the credit period.
2. In such
cases, immediate settlement of outstanding amounts will be required in full,
and future purchases must be made on a cash basis.
Cancellation
Policy:
·
We understand that unforeseen circumstances occur, but late cancellations
cost us a great deal in time and effort. Especially custom orders that are exclusive
to our catering menu.
·
If an event is to be cancelled, please inform us within 48 hours of the
scheduled event.
·
Events cancelled less than 24hours before the scheduled event will incur
cancellation charges of €50 for agreements up to €200. For agreements over €200
the cancellation fee is up to 75% of the price of the event.