Terms & Conditions
PJ taste Customer Advice on
Food Safety
The food which you have ordered has been produced to our
expected high quality, following good standards of Food Safety and Hygiene, as
required by law and declared in our own policies.
For the safety of
yourselves and your guests, we ask you to continue the care given to your food
by keeping it either unopened or in insulated boxes or in a refrigerator until
one hour before you expect to consume it.
For food safety reasons chilled
food should not be consumed after 4 hours has elapsed from it being dispatched
from our kitchens. Allowing an hour for
dispatch and delivery, the food provided for your event should not be consumed
after 3 hours from the booked time of the food delivery for your event. If we are not able to return to clear at this
time, please dispose of any food remaining to ensure that it is not consumed
after this time.
Hot food should be consumed within 2 hours from it being
heated (unless it has been kept hot and above 750 C).
As responsible suppliers of food we know that you will appreciate receiving
good advice and would appreciate if you could sign and return below to indicate
your agreement with this policy. Please
do contact us if you have any queries over any aspect of this guidance.
Peter Moulam Director PJ taste Holdings LTD
PJ taste Customer: I
have read and understood the above:
Name: Date:
Food
Safety Codes of Practice - Allergy Policy
We
ask Companies and Customers new to PJ taste to sign the below to indicate that
they are aware of our policy before their first delivery.
PJ taste takes the
issue of potential allergic reactions to food very seriously and we ensure all
our staff is fully aware and trained of the food allergens legislation as set
out by the Foods Standards Agency.
Whilst we try
our best to ensure our food is suitable for all diners our dishes are prepared
in areas in which allergenic ingredients are present. Therefore, we cannot
guarantee that dishes are 100% free from allergenic traces due to the
preparation process. These include but
are not limited to allergenic ingredients featured within Food Regulation which
are:-
celery •
cereals containing gluten (namely
barley, oats, rye, wheat) • crustacean • egg • fish • lupin • milk • mollusc •
mustard • tree nut (namely almond, brazil, cashew, chestnut, hazelnut,
macadamia, pecan, pistachio, walnut) • peanut • sesame seed • soya • sulphur
dioxide / sulphites
Please pass this
information on to your guests with allergies so they can then make an informed
decision on whether they would like to consume our food on the day as we cannot
be responsible from effects of any food consumed.
Company/Customer
name: .............................................................
Signature....................................................................
Date............................................................................
Pricing/Quotes
All quotes are based on current pricing advertised on
menus, and are valid for one month. Pricing of our menus and services are reviewed
by PJ taste periodically and
PJ taste reserve the right to change/update menu
pricing. All pricing is per head and subject to VAT.
Confirmation
Once the client confirms acceptance of an estimate, this
becomes a contractual agreement and this is the point where our Terms and
Conditions come into full effect.
All Terms and Conditions must be read and understood by
the client as this is the basis of the contractual agreement with PJ taste upon
confirmation of booking.
Payment
Upon confirmation of booking, the following process will
commence –
First payment – a deposit invoice will be raised for a
non-refundable deposit of 25% of the gross
Once the deposit is paid, the booking and date is
confirmed with PJ taste.
The full payment will be due 4 weeks prior to the event.
Final details are also required at this time.
We will only accept a decrease in numbers up to a 5% of
the original agreed once the deposit has been paid.
The client is responsible for all final details and the
settlement of the account, with any queries regarding the invoice being raised
immediately.
Payment is preferred via BACS, debit cards are accepted.
Any cheques should be made payable to PJ taste Holdings Ltd. Please note AMEX
and Credit Cards are not accepted for wedding bookings. Please note, no refunds
will be given for any decrease in numbers once final details have been agreed
and the final balance paid. For the peak
wedding season May up to and including September there is a £5000 minimum
spend.
VAT
All fees/charges are subject to VAT at the standard rate.
Final Details
All final details including numbers, dietary
requirements and timelines are to be provided 4 weeks prior to the event date.
Any subsequent changes should be notified as soon as possible and will be due
for payment immediately, although PJ taste are under no obligation to
accommodate these changes. Please note, no refunds will be given for any
decrease in numbers once final details have been agreed and the final balance
paid.
Cancellation
Any cancellation should be advised in writing to PJ
taste as soon as possible. All deposit payments are non-refundable and this
payment will be retained by PJ taste. Charges will also be made as per the
following.
If cancelled the amount due from Client will be retained
by PJ taste
0-2 weeks prior to the event date 100% of the full event
invoice.
2-4 weeks prior to the event date 70% of the full event
invoice
4-12 weeks prior to the event date 50% of the full event
invoice
Non-payment prior to any event may be taken as a
cancellation and the charges above will be applied accordingly.
PJ taste may take the decision to cancel an event should
the client be in arrears of payment or be in breach of the any of our Terms and
Conditions. PJ taste reserves the right to receive payment after termination of
a contact/completion of an event subject to agreement.
PJ taste recommends clients purchase wedding insurance
independently where applicable upon booking for their own peace of mind.
Menus, Range and Availability
All goods and ingredients are offered subject to
availability. If an item becomes unavailable or it is of insufficient quality
for a client’s function, PJ taste reserves the right to make a substitution.
Wherever possible the client will be notified of any changes in advance.
Children under the age of 4 will be offered a grazing lunch box and children
aged between 4 and 8 will be charged at a proportion of the adult’s cost for a
half sized adult meal or a set children’s menu. All other guests will be
charged at full adult price. No supplements are offered for children’s menu,
they are based strictly on a single choice only. Dietary requirements will be
accommodated, if possible and it is the client’s responsibility to outline the
details of the requirements, including a full table plan showing where those
people will be seated. Our Chefs will then adapt the menu choices to suit the
requirement, or provide an alternative dish if necessary. Please note, our
kitchen handles all the allergenic ingredients listed by the food standards
agency, this means we cannot guarantee that no cross contamination occurs.
PJ taste offer menu tastings on 3 course wedding
breakfasts, upon request and these are subject to an additional charge.
PJ taste will accommodate menu tastings during weekdays
only (daytime ideally but some evenings may be possible) but it may not always
be possible to accommodate requests between the months of May and September due
to this being our peak wedding season. Menu tastings are only available to clients
who have booked and paid a deposit with us and the charge will be added to the
client’s pro-forma. All menus are priced per person, and based on a single
choice menu. As above, children’s menus are based on single choice only (with
dietaries being accommodated).
Additional Catering Meals for entertainers,
photographers, videographers, bands and musicians, child minders and any other
supplier at events etc. must be pre-ordered and will be charged for. PJ taste
accepts no responsibility for any other staff/contractors booked by the client
who require food when it has not been booked and paid for, in advance.
Access/Set Up
Set up details will be confirmed in advance with the
client and will either be on the day of the event, or in advance if agreed.
Naked flames and felt tip pens are not permitted to be
used on any linens, charges may apply for any damage caused by these.
Waste
PJ taste will remove all waste from site which has been
created by PJ taste’s team only and is not responsible for any other waste
created by other suppliers.
Staffing
All service staff will be fully trained and in the
correct PJ taste uniform
PJ taste do not hire out catering or bar staff solely,
without us providing any food or drink.
Data Protection
PJ taste strictly adheres to all current GDPR regulations
and all data collated from each client or enquiry will be stored in the correct
manner and not disclosed to any other party.
Force Majeure
PJ taste will accept no liability for the failure to perform
any obligations due to strike, lockout, hostilities or any other circumstances
beyond our control. No liability is accepted for loss, damage or consequential
loss caused by any failure to perform our obligations (whether due to
negligence by us, our employees or sub-contractors, or other due causes), but
this does not exclude liability for death or personal injury as required by
law.
Liability
PJ taste accepts no
responsibility for celebration cakes left in our possession.
Due to liability responsibilities,
we are unable to serve any food which has not been prepared or supplied by PJ
taste, with the exception of celebration cakes.
The client is responsible for all loses, damages and
expenses at any venue we are required to cater at, arising from the behaviour
or actions of either themselves or their guests, along with any contractors
bought onto site.
PJ taste Holdings Ltd reserve the right to amend and
update these Terms and Conditions periodically.