Terms & Conditions
Terms & conditions
The
University of Strathclyde’s delivered catering service provides refreshments,
snacks, lunches, buffets, dinners and much more to many locations around the
John Anderson Campus.
The
catering team deliver high quality food which offers fantastic value for money
and since the operation is part of University of Strathclyde, any surplus is
reinvested back to support teaching, learning and research as well as subsidise
pricing in University Catering outlets.
All our
food is prepared on campus and delivered by one of our highly professional team
in a refrigerated vehicle.
Booking information
Standard
operating hours:
Our
standard operating hours during term time are Monday to Friday (excluding Bank
Holidays and University Closed dates) 8.30am to 5pm.
Delivery on
weekdays 8.30am to 5pm
· Booking notice: 3 days
· Minimum order value: £50
Delivery at
all other times
· Booking notice: 7 working days
· Minimum order value: £100
For
deliveries within core hours there will be no delivery charge. For deliveries
out with core hours a supplementary charge of £70 will be applied to your
booking.
We do ask
that when booking you give as much notice as possible, but we understand that
occasionally bookings need to be made at the last minute. We will do our
best to deliver at short notice, but this may affect the items you are able to
order and may incur a surcharge.
Once your
order has been confirmed you will be sent a confirmation email. Please check
that all the information is correct.
For all
events/meetings a contact telephone number of the booker and designated contact
on-site must be provided.
Beverages
can only be ordered between the hours of 11.30am and 2pm as part of a lunch
booking.
Changes to your Booking & Cancellations
If you need
to amend an order prior to your event/meeting, please call quoting your booking
reference number. The booking will be amended where possible and confirmation
will be sent.
Cancellations
must be confirmed by email and charges are as follows:
· More than 7 working days: No
charge
· Between 3 and 7 working days:
50% charge
· Less than 3 working days: Full
charge
Whilst
every effort will be made to provide the exact menu ordered, we reserve the
right to substitute any product with a suitable alternative in unforeseen
circumstances.
Final Numbers
Please
reconfirm numbers three days before event. We understand that things can
change, and we will try to accommodate where possible, however changes may
incur a charge.
Should
numbers decrease on the day of the event/meeting, please endeavour to let us
know so we can reduce the food delivered. In turn, we will donate the excess
prepared food on your behalf to one of our chosen partners. Please see
our food waste page for more details.
Staffing Charges
There are
no charges for deliveries within our core operating hours. For staff to stay
and serve events during these hours the following charges apply:
· Staffed Tea & Coffee
bookings: £19 per hour for a minimum of 2-hours per staff member
· Staffed Buffet & Lunch
bookings: £19 per hour for a minimum of 3-hours per staff member
For staff
to stay and serve events in evenings and weekend the following charge apply:
· £28.50 per hour for a minimum of
4-hours per staff member
Note:
Staffing requirements will be confirmed by Catering management.
Delivery
The
Delivered Catering Team will make every effort to deliver your order on time.
If for any reason this is not possible, we will inform the booker or a
designated contact of any delays. Please note that deliveries may be made up to
30 minutes prior to your requested time subject to business levels and set-up
time required. Please allow for early deliveries/access when making your room
booking.
Should
you book catering on behalf of a colleague, please ensure that the
meeting/event host or organiser is aware of all details, and someone is
available to receive and check the delivery. Catering cannot accept any
responsibility for shortages or errors if the booking is not checked at the
time of delivery by a designated person. Please ensure tables are available for
the delivery or set up.
All
food is delivered for immediate consumption. Our food safety policy recommends
that all food we supply must be consumed within 90 minutes.
All
bookings will be supplied with the necessary crockery/equipment for the numbers
booked. If you require extra crockery/equipment, please contact our team as
this will incur an additional charge.
An
additional charge will apply to deliveries that are made off campus, subject to
location and availability of delivery vehicles
Collection
Please
ensure that all items are packed up and ready for collection at the end of your
event/meeting. Our team will aim to collect all the equipment on the same day
or by 10am the following day, except for weekends.
It is not
the responsibility of the catering team to pack away delivered items; this
service is only included if staffing has been booked. If the person who placed
the order is not present at the event, please ensure that somebody from the
attending group is aware that all items need to be packed up. Should this not
happen a clearing charge of £27 will be applied to your invoice.
Payment
Please be
aware that all prices may be subject to change throughout the year.
For
internal customers, payment can be made via internal charge code or by invoice.
For
External customers, payment is by invoice after the event. We reserve the right
to request a deposit or payment in full before the event. You will be sent the
invoice by email with a link to pay by Credit Card or other ways to pay are on
the invoice.
All prices
quoted exclude VAT. VAT at the current rate will be added to invoices for all
external customers.
We operate
a ‘sale or return’ policy for staffed events. For non-staffed events, all items
ordered will be charged for in full. Please ensure that any unopened items are
taken with you at the end of your event, otherwise they will be collected by
the catering team.
All
catering equipment delivered with your booking remains the property of the
University. Any damaged or lost items will be charged to the booker at full
replacement cost.
Alcohol Sales
Internal
Customers – Alcohol can be charged through a departmental charge code only
& delivered to the specified University building.
External
customers – Alcohol can be purchased and paid/invoiced for in our licensed
premises. Our licensed premises are in the TIC building & Barony Hall.
Allergens and special dietary requirements
Our menu description does not detail all ingredients.
Information on all ingredients and allergens within each product can be found
on our allergen portal. A
QR code will be provided for customers to access the portal should they wish
during their meeting/event.
Please be aware that our food is prepared in kitchens
that contain all 14 allergens. We cannot completely guarantee that there is no
risk of cross contamination.