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Terms & Conditions

Welcome

Thank you for considering Aramark for your upcoming event. We are a full-service catering company, and we are dedicated to meeting the varied needs of our customers by creating memorable, signature events. Whether it’s a meeting break, tailgate party or evening reception, Aramark @ Plano caters to you!

Our services include pick-up, delivery on-premises, equipment rental and staffed events on-premises

The following will help you to familiarize yourself with the catering ordering process and polices of Aramark. We look forward to delivering you an experience that will enrich and nourish your life/event.

Planning Your event & Menu

We offer several to serve your various event needs, including a custom event menu. Our menu includes breakfast collections, À la carte breakfast, boxed lunches, combo meals, breaks, desserts, and beverages as well as the custom events. Our menus can be viewed at online via Spoonfed portal.

Please consider the following when planning your event and placing your order:

Theme or purpose for event

Special layout needs (reserved seating, head tables, linen needs, etc.)

China or disposable table service

Special diet considerations

Seasonal food availability

Program details, awards ceremonies, speakers, etc.

Floral, centerpiece, rental equipment and bar service needs

Weather (is an alternative rain site required?)

If there is something special for which you are looking and you can’t seem to find it on our menus, please give us a call. We’d love to help you create a custom menu featuring exactly what you want for your event. We have experts on hand to help create the perfect cuisine just for you should fall below our stated order minimums, we will be glad to provide you with a quote to fit your special needs. Orders that come in below the minimum order requirements may incur an additional fee. 

Cancellations

All cancellations must take place at least 48 business hours before your function. If you cancel an event after this deadline, some of the expenses already incurred cannot be absorbed and will have to be billed. We will notify you of these charges prior to billing.

Dietary Restrictions

Please let us know as early as possible if any of your guests require specialty dietary items which include vegetarian, vegan, dairy-free, Kosher, low-carb, low sodium, low-fat or nut-free meals or alternate meals due to food allergies or dietary restrictions. Our talented culinary team will be more than happy to prepare items suitable for any situation.

Note: For severe allergies with potentially anaphylactic reactions, we cannot guarantee full omission of the offending ingredient. This is due to the physical constraints of our own kitchen and that of our specialist suppliers where the ingredients may be present within the production environment.

How to Place an Event Order

Once you are ready to place an order, please use our online Catering Platform - Spoonfed. In general, we ask that you provide us with at least 48 business hours (2) days of advanced notice. This allows us to secure everything needed to produce your event and menu. For all events, please let us know your intent to utilize any of our services as soon as possible so that we can add them to our calendars and assist with the overall event planning. We know that our customers sometimes don’t find out about an event until the last minute.  We will do our best to accommodate all requests, though

please note that we might need to make some substitutions or changes if certain items are not immediately available.

Our offices are open Monday through Friday from 7am to 3 pm. We are also available to meet with you at your event location, in your office or wherever you find most convenient.

Changes to your Event Order

Final guest counts and event changes must be received within the notice periods outlined below. If a final count is not provided by the applicable deadline, charges will be based on the originally estimated attendance. Changes made after the deadline may result in additional charges to cover costs already incurred.​

Notice requirements by event size​

Events of 10 guests or fewer​   24 hours

Events of up to 25 guests​   48 hours

Events of up to 50 guests​   72 hours

Events of more than 50 guests   1 week

Delivery & Pick-Up Policies

On-premises deliveries are free of charge.

For all delivery locations, we will need to know:

Service Fee

Administrative fees will apply outside the building events or normal operating business hours will incur a 20% fee and any overtime hours incurred.

Staff Information

We will provide the appropriate number of uniformed bartenders, chefs and/or service attendants for you based on the style, service level, location and timing of your event. If you would like additional bartenders, chefs and/or service attendants to serve at your event (e.g., passing hors d’oeuvres, carving food items, passing drinks, etc.), we are more than happy to provide them at appropriate additional fees.

Staffing rates are as follows:

Bartender: $35 per hour 4-hour minimum

Chef: $35 per hour 4 hour minimum

Service Attendant: $25 per hour 4 hour minimum

Our Service Levels

Events come in all shapes and sizes, each with different goals and purposes. To provide the most appropriate services for your event, we offer a range of service levels, styles and options. 

The prices shown in our menus include (Hi-grade disposable, eating utensils, serving utensils and delivery on campus).  If you would prefer (sustainable service items, china, linen, disposable service), we are happy to provide those at an additional fee. Please provide 72 hours' notice for a china request.

Paying for Your Event

Payment can be made via credit cards. We accept: Visa, Discover, Mastercard and American Express. We require the payment paid in full upon pick-up. 

Food Removal Policy

Due to health regulations, it is the policy of Aramark that unused food portions from your event cannot be removed from the event site. Items purchased for pick up should be properly stored prior to the event and removed and disposed of by the host of the event.

Planning Assistance is Available

While we have included a lot of information about our business practices above, there are several other enhancements available to personalize your event. Please do not hesitate to ask us about other linens, florals, décor, equipment or services that might be of interest to you and your guests!

Thank you for allowing us to serve you!