Terms & Conditions
Bissell Harvest Catering – Catering Guidelines, Terms & Conditions
1. Service Overview & Scope of Services
Core Offerings
● Delivery and Pick Up
● Buffet Service
● Plated Service
● Individually Packaged Meals
● Outdoor and Picnic Service (BBQ)
● On-Site Preparation and Cooking
● Equipment Rental Coordination
● Note: Currently, we do not offer alcohol or bartending services.
Bissell Harvest Catering coordinates with established local vendors to provide comprehensive event support. Available services include floral arrangements, audio-visual equipment, and furniture rentals. Our professional network ensures access to reliable third-party providers for all non-catering event requirements.
2. Our Service Area & Delivery Fees
Service Area
We deliver our catering up to 30 minutes outside of Edmonton’s city limits:
● St. Albert
● Sherwood Park
● Spruce Grove
● Leduc
● Fort Saskatchewan
● Beaumont
● Stony Plain
● Morinville
● Devon
● Nisku
● Wabamun*
If your event is outside of these areas, we're more than happy to discuss options for your event.
*Bissell Harvest Catering services a special location on Lake Wabamun called Moonlight Bay Centre. Please see our website for Moonlight Bay Centre for more information about the venue.
Delivery Fees & Pricing Structure
● Edmonton City Limits: Fixed fee of $39.00 per order (includes labor, travel distance, and travel time contingencies).
● Outside Edmonton City Limits: Base fee of $39.00 plus $0.72 per kilometer for any distance beyond Edmonton city limits.
● Free Delivery Rebate: For catering orders of $250.00 or more (before fees/rentals), the $39.00 delivery fee will be credited back to your invoice.
3. Booking Policies, Lead Times & Minimums
● Guest Minimums: A 10-guest minimum applies to all menu items.
● Event Confirmation: Final event confirmation and venue details are required 7 days prior to the event date.
● Final Guest Count & Menu Changes: Final guest counts and any custom menu changes or dietary adjustments must be submitted at least 7 days prior to the event date. This count will be used for final billing and food preparation.
4. Payment Terms, Taxes & Gratuities
Payment Schedule & Deposits
● Orders $1,000.00 or More: A 25% non-refundable deposit is required at the time of booking to confirm the reservation. The deposit is applied toward the final invoice balance.
● Orders Under $1,000.00: Full payment is required at the time of booking.
● Final Balance: The remaining balance for all bookings is due 2 days prior to the event date.
● Accepted Payment Methods: Credit Card, Cheque, or Electronic Funds Transfer (EFT).
● Late Payments: Payments not received by the specified due date are subject to a late fee of 2% per day until paid in full, and service may be subject to cancellation.
Additional Charges, Tax & Gratuity
● Hot Buffet Setup Charge: $100.00 for the first 100 guests, and $50.00 per 100 guests thereafter.
● GST Exemption: As a registered Canadian charity, Bissell Harvest Catering is exempt from collecting Goods and Services Tax (GST) under the Excise Tax Act. No GST will be applied to your invoice.
● No Gratuities or Tipping: We do not charge mandatory gratuities or request tips. As a social enterprise, we invite clients wishing to show appreciation to make a donation to our parent organization, Bissell Centre.
5. Event Staffing Services
On-Site Staffing Includes
● Arranging tables, chairs, and decorations to create the perfect setting for your event.
● Disassembling and packing away all items, ensuring the venue is left in pristine condition.
● All the clean-up tasks related to the event, including clearing tables and disposing of waste.
Staffing Rates
● Standard Rate: $40.00/hour per staff member
● Overtime & Statutory Holiday Rate: $60.00/hour per staff member
6. Cancellation & Refund Policy
● Non-Refundable Deposit: In the event of cancellation by the client, any paid deposit is non-refundable.
● Notice Period & Partial Refunds: Cancellations made within 7 days of the event date may be subject to a partial refund, minus the non-refundable deposit and any non-recoverable expenses already incurred by Bissell Harvest Catering.
7. Our Service Guarantee
We are dedicated to excellence in every event. We prioritize high-quality ingredients, fresh produce, and rigorous food safety standards, all while delivering exceptional service.
Specific Commitments
● On-Time Delivery Guarantee: We guarantee that your catering will be delivered and set up on time. If we are more than 15 minutes late to our committed time, you will receive a 10% discount on your total invoice.
● Freshness & Quality: All dishes are prepared using the freshest ingredients. If you are not completely satisfied with the quality of any dish, we will replace it at no additional cost if time permits, or issue a discretionary credit to your final invoice.
● Exceptional Service: Our team provides attentive, friendly, and professional service. If any aspect falls short, let us know immediately so we can make it right.
● Clean & Safe Environment: All preparation and serving practices adhere strictly to public health and food safety standards.
8. Equipment Rentals & Vendor Coordination
● Vendor Partnerships: We partner with trusted local rental companies (including River City Events) to source dinnerware, glassware, linens, and decor.
● Pass-Through Savings: We coordinate equipment rentals on your behalf and pass our special vendor pricing directly on to you.
9. Care of Property & Liability
Client Responsibility for Equipment
● Clients are responsible for ensuring proper care and handling of all equipment, utensils, serveware, and decor belonging to Bissell Harvest Catering during the event.
● Clients are liable for the repair or replacement costs of any property damaged or misplaced due to guest actions or negligence.
Liability Waiver & Terms
● Assumption of Risk: Clients acknowledge inherent risks associated with catering services, including dietary restrictions, potential food allergies, and venue property conditions.
● Release of Liability: Clients release and hold harmless Bissell Harvest Catering, its employees, and agents from any claims, losses, or damages arising out of the catering services, except where caused by gross negligence or willful misconduct.
● Force Majeure: Bissell Harvest Catering is not liable for failures or delay in performance resulting from acts of God, natural disasters, or government regulations beyond reasonable control.