Terms & Conditions
What’s Included
Catering orders include all
necessary plates, utensils, napkins and condiments in quantities consistent
with your order. We also supply all food
and beverage equipment needed to ensure food is served properly.
Linen service can be rented for
your event for an additional charge. Our
catering attendants will deliver and set-up your order at your requested
location, as well as arrange to pick up any non-disposable items after the
event. Dedicated servers can be available for your entire event at an
additional charge.
Thinking Outside the Box
Our team is happy to create
customized menus to fit your event needs. If you don’t see what you’re looking
for on our ordering website, contact one of our catering managers to develop a
specialized menu. We ask for at least 2 weeks notice on specialty requests to
give us adequate time to work with our chefs and order any specialty
ingredients.
Order Minimums
To better serve all of our
customers and operate in an efficient manner, select items have quantity
minimums listed on our ordering website. Minimums may vary by item. If your
event is unable to meet the quantity minimums for a particular item, our catering
team can help you identify alternative options for your event.
Changes & Cancellations
Due to lead times for ordering
products and planning cooking schedules, all changes to events including menu
items, resident counts and cancellations must be made prior to the ordering cut off at your site, before
your event. Changes or cancellations made after this time may be subject to
service fees.
Last Minute Orders
We understand that last minute
catering needs do arise. To request an order after the cutoff time, contact the
catering department directly at the contact information listed for your site.
Please contact the
team as early as possible on the day of your order to ensure that you have the
most options available to you. Depending on the time remaining between your
contact with the team and your event, certain options may not be available.
Delivery & Pickup Timing
Please keep event space scheduling
in mind when planning your meals to account for back to back meetings. When
possible, our team will set up all events 15-30 minutes prior to the listed
delivery time. If we are not able to enter the room early, we will work as
quickly as possible upon room turnover to set up your event.
After your meal, we recommend
scheduling a pickup time no later than 2 hours after the start of the meal,
even if the event is not yet over. This helps prevent food safety concerns from
residents grazing off of the setups past the recommended times.
Due to food safety concerns, food
should not be removed from the meeting areas for future consumption. Disposable
items should be thrown away and our teams will return to pick up and
non-disposable set ups.
Special Dietary Needs
Please let us know as early as
possible if anyone in your group has food allergies or special dietary needs.
We will do our best to accommodate all requests, but please be aware that we
handle and prepare egg, milk, wheat, shellfish, fish, soy, peanut and tree nut
products and other potential allergens in the food production areas of our
facility.
Event Décor & Add Ons
Our catering team is able to offer
a wide range of event add-ons, including linens, floral arrangements, décor and
specialty staffing. Please contact our catering team at least 2 weeks prior to
your event to discuss options for add-on items.
Alcohol Policy
Alcohol is permitted at Houston
Campus events only with special approval. Please see the Alcohol
Policy on Inside Houston and ensure that
you obtain the necessary approvals before requesting alcohol service from our
catering team.
Any events serving alcohol will
require a bartender. Each bartender is billed by the hour with a 4 hour
minimum.
Alcohol is not permitted at events
in other locations.