Privacy Policy
Privacy Policy
1. Introduction
Meltdown (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, place an order, or interact with us in any way.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal information:
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Contact details: name, email address, phone number, billing address, and delivery address.
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Account information: login credentials, order history, and payment preferences.
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Payment details: payment card information (processed securely by our payment provider — we do not store card numbers).
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Order information: items ordered, delivery details, and special instructions.
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Communication data: messages, feedback, or correspondence with us.
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Technical data: IP address, browser type, and information collected through cookies for website functionality and analytics.
3. How We Use Your Information
We use your personal data for the following purposes:
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To process and deliver your orders.
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To manage your account and provide customer support.
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To send you order confirmations, delivery updates, and important service communications.
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To improve our website, products, and services.
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To comply with legal obligations and prevent fraud.
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To send marketing communications (only with your consent, and you can opt out at any time).
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
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Contractual necessity: to fulfil your order or manage your account.
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Legal obligation: to comply with tax, accounting, or food safety laws.
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Legitimate interests: to improve our services and communicate effectively with you.
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Consent: for marketing communications or other optional uses.
5. Sharing Your Information
We only share your data when necessary, and only with trusted partners who help us operate our business, such as:
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Payment processors (for secure payments)
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Delivery partners (to complete your order)
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IT and website service providers (for hosting and support)
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Professional advisors (for legal and accounting compliance)
These third parties are required to keep your data secure and use it only for the purpose for which it was provided.
We do not sell, rent, or trade your personal information to any third parties.
6. Data Retention
We retain your personal information only for as long as necessary to:
Once data is no longer needed, it will be securely deleted or anonymised.
7. Your Rights
Under data protection laws (including the GDPR), you have the following rights:
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Access – request a copy of the personal data we hold about you.
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Rectification – request correction of inaccurate or incomplete data.
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Erasure – request deletion of your personal data (“right to be forgotten”).
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Restriction – request limitation of data processing in certain situations.
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Data portability – request transfer of your data to another service provider.
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Objection – object to processing based on legitimate interests or marketing.
To exercise your rights, please contact us at info@meltdown.ie.
We will respond to all legitimate requests within one month.
8. Cookies
Our website uses cookies to enhance user experience, enable functionality, and gather analytics.
You can manage or disable cookies through your browser settings.
9. Data Security
We take data protection seriously. Your personal information is stored securely and protected against unauthorised access, alteration, disclosure, or destruction.
All online payments are processed through secure, PCI-compliant payment gateways.
10. International Data Transfers
In some cases, your data may be processed outside the European Economic Area (EEA).
Where this occurs, we ensure that appropriate safeguards are in place to protect your data, such as the use of Standard Contractual Clauses or equivalent measures.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our operations.
The latest version will always be available on our website, with the effective date clearly indicated.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:
📧 info@meltdown.ie
📍 Meltdown, [Insert Business Address]
🌐 www.meltdown.ie